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Census Enumerator Resume Example

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CENSUS ENUMERATOR
Professional Summary

Experienced Project Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in logistics planning and deployment. Hardworking Project Manager gifted at performance specification and reviewing designs to meet client expectations. Engaging and personable professional monitors work quality, manages key milestones and delivers exemplary customer service. Exhibits excellent technical skills in using project management methodologies, Microsoft office, excel, powerpoint and database tools to increase productivity, quality and throughput.

Accomplishments
  • Resolved product issue through consumer testing.
  • Supervised team of 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved inventory issues which led to 90% retainment.
  • Collaborated with team of 30 in the development of SARS warehouse in Camp Doha, Kuwait.
Skills
  • Project planning and development
  • Business process re-engineering
  • Technical Support
  • Staff Management
  • Expense reports
  • Project Management
  • Logistics Management
  • Strategic Planning
  • Team Bonding
  • Budgeting
Work History
Census Enumerator, 09/2020 to Current
US Census Bureau – Mobile, AL
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Coded data from participant interviews.
  • Assisted with project planning and execution of research.
  • Observed participants and recorded results.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Conducted interviews with participants to assess eligibility.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Recruited and screened 100 potential participants.
  • Properly completed surveys by performing data inputs before ending each call.
  • Developed and initiated projects, including managing costs, schedule and performance.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Developed implementation methodologies to rein in project costs while meeting key milestones.
Project Manager, 01/2019 to 04/2020
Holiday Inn And Resort – Mobile, AL
  • Boosted revenues by coordinating and executing international projects and growing inventory diversity.
  • Responded to customer requests for products, services and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Acquired 50 new customers, generating 80% of team revenue.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and monitoring team member productivity and providing feedback.
  • Preserved revenue streams utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 90%.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Optimized customer support by establishing collaborative service environment.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Implemented and developed customer service training processes.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Receives incoming merchandise or products for Holiday Inn.
  • Processes merchandise/product per established procedures.
  • Stocks merchandise/product to designated area.
  • Picks merchandise per established procedures and replenishment schedule.
  • Prepares merchandise/product for shipment.
  • Completes projects as assigned by Food and Beverage Director.
  • Posted and adjusted payments from customers for Holiday Inn and Resort companies.
  • Trained new employees on multiple programs and data entry software.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
  • Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
Project Manager, 06/2016 to 01/2019
Nettles And Nettles Associates – Mobile, AL
  • Created and enhanced call sequencing flows and scripts to enhance team performance.
  • Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
  • Devised and deployed successful approaches to retain customers and boost brand loyalty.
  • Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
  • Set benchmarks for customer service employees and monitored progress against targets.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Recommended and upsold new products, resulting in 90% increase in revenue.
  • Supported Owner managing over 30 team members resolving 200+ customer issues every day.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Explained charges, fees, terms of sales and service agreements to over 200 customers daily.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Set up and maintained new electronic billing system.
  • Reviewed services rendered and completed to reconcile codes.
  • Collected payments and applied to accounts.
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Achieved project deadlines by coordinating with contractors to manage performance.
Project Manager, 04/2001 to 09/2011
US Army Fort Bragg – Fort Bragg, NC
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Worked with vendors to schedule more than 20 daily pickups and 100 weekly deliveries.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Tracked orders and notified customers of status or potential delays.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Managed annual freight budget of $ 1,000,000.
  • Organized purchase and delivery of materials needed for various contracts.
  • Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Developed and deployed strategies to save time and expenses associated with goods movements.
  • Printed tickets, picked supplies and filled packages under tight deadlines.
  • Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
  • Produced weekly status reports detailing logistic operations and problems. Receives supplies and perform inventory accountability.
  • Processes merchandise/product per established procedures.
  • Stocks merchandise/product to appropriate location.
  • Picks merchandise per established procedures and replenishment schedule.
  • Prepares merchandise/product for shipment.
  • Prepares merchandise/product for inventory control.
  • Provided management for 150+ internal personnel, contractors and vendors.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Achieved project deadlines by coordinating with contractors to manage performance.
Education
MBA: Business Administration, Expected in 04/2021
Liberty University - Lynchburg, VA
Bachelor of Arts: Communication, 05/2014
Spring Hill College - Mobile, AL
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Resume Overview

Companies Worked For:

  • US Census Bureau
  • Holiday Inn And Resort
  • Nettles And Nettles Associates
  • US Army Fort Bragg

School Attended

  • Liberty University
  • Spring Hill College

Job Titles Held:

  • Census Enumerator
  • Project Manager

Degrees

  • MBA : Business Administration , Expected in 04/2021
    Bachelor of Arts : Communication , 05/2014

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