To utilize my customer service and office experience to enhance my professional skills and continue to advance in my career in your company.
Local government background
Exceptional organizational skills
March 2012 to Current
Buffalo PoliceBuffalo, NYCell Block Attendant
Understanding of City laws, regulations and written guidelines Able to maintain high level of confidentiality when working on court files, police documents and maintained case files Coordinated with courtroom deputies, court clerks and lawyers Excellent listening, verbal and written skills to communicate effectively with others Excellent interpersonal skills and ability to demonstrate mature judgment in order to properly respond to calls Strong knowledge of computer operating systems and various software's Able to handle a high volume of work while maintaining accuracy and attention to detail Able to work with minimum supervision and independently prioritize work without missing critical deadlines Demonstrated ability to effectively manage multiple projects in a dynamic environment Defensive tactics, mug shots, finger printing, processing inmates and reviewed documents.
February 2011 to February 2012
Bank of AmericaBuffalo, NYTeller
Customer service Processed payments Maintained inbound and outbound phone calls Secure, analyze and protect sensitive personal and financial information Answered routine questions from other employees Selling products Provide technical assistance to individuals and/or businesses primarily face-to-face contact Develop and evaluate information involving the research of computerized records by accessing multiple online/database systems Handling large dollar amounts Filing important documents.
Assisted clients in selecting appropriate homeowner's insurance coverage Answered inquiries and referred to proper department Data entry Reporting/ Relaying information to different departments by email or by phone Ability to maintain high level of confidentiality when working on corporate documents.
October 2004 to March 2008
Betty's RestaurantBuffalo, NYHostess
Required to receive, count and deposit monies during shift.
Issued receipts and maintained financial records.
Managed dining area of the restaurant.
Greeted customers and helped co-workers as needed.
October 1998 to December 2002
HSBC BankBuffalo, NYCustomer Service Representative
Helped customers with their banking products Secure, analyze and protect sensitive personal and financial information Provided assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment Scan documents Advised products that will benefit the customer Received, sorted and distributed incoming mail Operated telephone switchboard and other office equipment.
MEDAILLE COLLEGE New York StateBusiness Administration AASBusiness Administration
ERIE COMMUNITY COLLEGE
attention to detail, banking, call center, Excellent interpersonal skills, clients, Customer service, Data entry, database, email, Filing, financial, insurance, listening, mail, Microsoft Office, office equipment, operating systems, police, Reporting, research, Selling, supervision, switchboard, technical assistance, telephone, phone, written skills, written