Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful outcome. Service-oriented Advisor who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products.

Customer Service Repersentative with 5 years experience. Areas of expertise include people's person.

History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets.

Skilled Data Entry with experience in in Port and export industry. Familiar with Point of Sale Enterprise and POS

Experienced Customer Service Repersentative professional with strong leadership and relationship-building skills.

Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Strong fraud background with a demonstrated ability to develop effective working relationships with clients. Prior experience in chargebacks, fraud prevention or analysis preferred. Advanced written and verbal communication skills with the ability to lead and work collaboratively. Proficient in Windows environment with strong Excell, word , outlook , and internet Skills . Strong analytical skills and ability to make effective decisions. Ability to work unsupervised.

Skills
  • Performance management
  • MS Office
  • Policy development
  • Quality assurance
  • Computer-savvy
  • Talented salesperson
  • Policy coverage expert
  • Life and health insurance products
  • Personable
Experience
09/2020 to Current
Customer Service Associate Iv Conduent Incorporated London, KY,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled Subpeona Files which included clients records.
  • Handled escalations controls which include knowledge in fraud investigation ,applying or removing credits, Enrollment process for new clients, using MasterCard Connect for applying chargeback requests, enrolling cards /Bank in the Opt in international whitelist , and reviewed identification cards for fraud prevention concerns.
11/2018 to 09/2020
CDS Fruad Specialist II Ttec Las Vegas, NV,
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled all delegated tasks, including Fraud Tester Tracker and MOU Process.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained updated knowledge through unity and seibel
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Utilized Seibel to compile data gathered from various sources.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
  • Recorded and reported job-related activities to find discrepancies.
08/2017 to 08/2018
Healthcare Customer Service Representative Enterprise Information Services Nevada, MO,
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
10/2016 to 07/2017
Bilingual Customer Service Representative Greatcall San Antonio, TX,
  • Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
  • Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
  • Practiced advanced Spanish abilities to support needs of Bilingual customers.
  • Processed customer account changes, using xerox.
  • Handled over 60-80 translation calls per day with open and clear communication skills useful for efficiently getting to root of each issue.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Updated system with order specifics and customer details, preferences and billing information.
  • Maximized customer satisfaction by handling more than 50-80 customer email and telephone interactions each day.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
01/2016 to 02/2017
Data Entry Specialist Laredo Trailer Supply City, STATE,


Completed accurate and efficient data entry and database updates to support Point of Sale Enterprise operations.
Monitored updates to company databases and corrected any identified errors.
Created new orders in Point of Sale to manage samples and associated data.

  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Executed data verification to ensure expedient error detection.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Compiled data from source documents prior to data entry.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Sorted source documents and organized to be filed.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Verified and updated account information in company computer system.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Processed confidential tax form information with care and precision.
  • Identified system and account issues to quickly and accurately resolve.
  • Verified and logged deadlines in response to daily inquiries and requests.
Education and Training
Expected in 06/2013
High School Diploma:
Martin Tirza High School - Laredo, TX
GPA:
  • Member of Vidal M Trevino Magnet School
  • Recipient of Collage Assistant Migrant Program Organization Scholarship
  • Awarded Honorable Mention #1 Goalie of the LISD School District
  • 4.0 GPA
  • Graduated in Top 10% of my Class

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Resume Overview

School Attended

  • Martin Tirza High School

Job Titles Held:

  • Customer Service Associate Iv
  • CDS Fruad Specialist II
  • Healthcare Customer Service Representative
  • Bilingual Customer Service Representative
  • Data Entry Specialist

Degrees

  • High School Diploma

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