CDS Fruad Specialist II Resume Example

• Recognized by management for providing exceptional customer service.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Handled all delegated tasks, including Fraud Tester Tracker and MOU Process.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Maintained updated knowledge through unity and seibel
• Earned reputation for good attendance and hard work.
• Performed site evaluations, customer surveys and team audits.
• Improved customer satisfaction by finding creative solutions to problems.
• Utilized Seibel to compile data gathered from various sources.
• Improved operations by working with team members and customers to find workable solutions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
• Recorded and reported job-related activities to find discrepancies.

• Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
• Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
• Set up and activated customer accounts to maintain QA satisfaction levels.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Delivered service and support to each customer, paving way for future business opportunities.
• Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
• Recommended, selected and helped locate merchandise based on customer needs and desires.
• Improved productivity by providing CSR performance feedback for corrective action.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions.
• Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
• Achieved high sales percentage with consultative, value-focused customer service approach.
• Worked under strict deadlines and responded to service requests and emergency call-outs.

• Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
• Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
• Practiced advanced Spanish abilities to support needs of Bilingual customers.
• Processed customer account changes, using xerox.
• Handled over 60-80 translation calls per day with open and clear communication skills useful for efficiently getting to root of each issue.
• Documented conversations with customers to track requests, problems and solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Updated system with order specifics and customer details, preferences and billing information.
• Maximized customer satisfaction by handling more than 50-80 customer email and telephone interactions each day.
• Exceeded team goals and collaborated with staff to implement customer service initiatives.
• Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
• Evaluated benefits for each caller to determine service needs and address concerns.
• Expressed appreciation for patronage, inviting and encouraging customer return visits.
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.
• Improved productivity by providing CSR performance feedback for corrective action.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Set up and activated customer accounts to maintain QA satisfaction levels.

Completed accurate and efficient data entry and database updates to support Point of Sale Enterprise operations.
Monitored updates to company databases and corrected any identified errors.
Created new orders in Point of Sale to manage samples and associated data.

• Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
• Maintained records by creating monthly reports, closing terminated records and performing chart audits.
• Executed data verification to ensure expedient error detection.
• Identified and corrected data entry errors to prevent duplication across systems.
• Compiled data from source documents prior to data entry.
• Updated departmental standard operating procedures and database to accurately reflect current practices.
• Sorted source documents and organized to be filed.
• Identified errors in data entry and related issues by mentioning to supervisors for resolution.
• Verified and updated account information in company computer system.
• Communicated with coworkers regarding deadlines and project milestones.
• Processed confidential tax form information with care and precision.
• Identified system and account issues to quickly and accurately resolve.
• Verified and logged deadlines in response to daily inquiries and requests.