I took calls from very upset parents about their child support concerns. I handled multiple lines and toggled through 5-7screens at a time.
I know how to run Microsoft Office, Excel, Powerpoint, Access, and spreadsheet.
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.
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