LiveCareer-Resume

ccr resume example with 1+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I took calls from very upset parents about their child support concerns. I handled multiple lines and toggled through 5-7screens at a time.

I know how to run Microsoft Office, Excel, Powerpoint, Access, and spreadsheet.

Highlights
  • High customer service standards
  • Dedicated to process improvement
  • Strong problem solving ability
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Multi-channel contact center software
  • Telemation e-CRM
Accomplishments
Experience
09/2010 to 03/2012
CCR USA 800 City, STATE,

Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.

Education
Expected in 2013 to to
ASSOCIATES: PARALEGAL
RASMUSSEN - Ocala, FL
GPA:

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Resume Overview

School Attended

  • RASMUSSEN

Job Titles Held:

  • CCR

Degrees

  • ASSOCIATES

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