Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].
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