Detail-oriented planner exhibiting excellent communication, problem solving and strategic planning skills. Most effective and happy when helping others.
Led a team of three to accomplish the monthly task of manually filling 7,000 orders while attending to customers questions and resolving customer problems.
Supported the Athletic Directors interests and position at monthly meetings. Presented cost estimates and obtained committee approval for funds to purchase sports equipment, uniforms and coaching staff salaries.
Worked collectively with various departments within MTA during the integration of smart card technology as fare payment on transit vehicles. Represented MTA at agency meetings during integration of SmarTrip (Washington DC) and CharmCard (Baltimore). Developed the strategy for two test groups, customer outreach, customer education program, and table sales. Worked with marketing to develop web site, written brochures and graphic brand.
Led a small staff to efficiently fill ticket orders each month and developed guidelines to addressed customer issues. The payment system, data matching and tracking customers transit benefits were fine tuned and improved during the course of the project. Led monthly staff meetings to share ways to refine customer service and efficiency of filling orders. Met with the third party vendor when the contract was outsourced and explained the purpose, procedure and process. Provided input on all written material and web site design.
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