Growing up with a wedding planner for a mother, I was trained my entire life to deliver top notch customer service in even the most stressful situations. Over the years I have also picked up the value of hard work, and strive to do the best I can at anything I apply myself to.
I worked off and on as a caterer at the Snoqualmie Golf Course from Highschool until I was through college. Here, I learned how to maintain a professional apperance while undergoing what was, at times, intense labor. I answered questions about menu selections and made recommendations when requested, delegated tasks to team members to optimize productivity, and consistently received a 100% rate of customer satisfaction. I learned how to take critique with grace, and later apply it to improve my work, how to provide expert service in a fast paced environment, the importance of organization, and how to take direction in a workplace environment.
When I started at the buffet, I began as a serving assistant and worked my way up in the ranks to become a server. I started soon after the casino's opening, when the volume of customers was at it's highest. I gave such strong and consistant service that I soon moved up to serving, where I was able to apply skills from my prior job, as well as learn a few new things. Some of my duties included giving reviews on the buffet menu, drink serving, fetching alcoholic drinks at the bar, using the POS system, keeping tables clean (mine, and co workers) during peak hours to ensure reasonable turnover rates as guests were waiting in line for open tables, and occasionally assisting security in handling unruly customers. I had a truly great time at this job and still have great relationships with my former co workers and bosses, but I was eager to try something new after the birth of my first daughter and moved on within the casino.
When I had learned all I could in the buffet, I decided to expand my knowldge and take the advice of my bosses and applied to deal table games. I was nervous at the time, but it has turned out to be a great career change. One night is never the same as the next. I've learned to deal pai gow, ultimate texas hold 'em, black jack, baccarat, and craps. I have a great time at my job, but at the same time, I always remember to keep it professional. I'm also very proud to say I have never had a serious complaint from my supervisors.
When I felt I was ready to handle more, and also being forever eager to make myself an asset in my career, I asked if my bosses felt I could take on a dual-rate position as floor manager last year. I've gained a whole new appreciation for the job and my new co workers since accepting the duties. On any given shift, I usually am in charge of 3-5 tables.
I studied Interpersonal Discipline and Film & Communications.
I have a passion for film and photography, which is what led me to EWAU through my scolarship program. In between work and family, I've also pursued an independent career in filming and editing weddings. After my second child, though, I've focused less on film and more on my job. Instead, I tend to use my film skills on our family videos.
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