Dedicated and team-oriented Catering/Cafe Manager with successful 12 year history in fast-paced cafe, and catering operations. Having a track record of maximizing guest/client satisfaction whilst maintaining high standards of food, safety, and service. Well-respected leader able to train and develop outstanding teams.
Provide superior service to all customers/clients at all times
Plan, supervise, and coordinate the daily operation of The Bistro
Supervise and assist with all operations, which include; food preparation, line set-up, barista, catering events, menu development, marketing, customer service, re-stocking, cleaning, organizing, dishwashing, ordering/inventory
Prepare a variety of administrative/operations reports; timesheets, daily sales, scheduling, catering, inventory etc.
Interacts with clients, customers, and vendors building solid relationships with them
Recruit, train, and develop staff
Complete annual performance reviews
Resolve interpersonal conflicts
Continually monitor safety of kitchen and cafe
Self motivated team member in daily production of coffee house and deli
Provided excellent customer service preparing drink and food orders quickly, accurately, and efficiently building a large base of repeat customers
Maintained daily cash handling at the beginning and ending of shift
Monitored food safety, proper storage, and serving
Oversaw inventory and ordering
Main server and supervisor of all private parties
Developed unique promotions to drive sales
Planned and prepared activities for students
Created new lesson plans based on course objectives
Maintained safety and security of all children under care
Fostered meaningful relationships among students through student field-trips
Met with parents to resolve conflicting educational priorities and issues
Provided an open and loving environment where children could express themselves
Prepared morning and afternoon snacks for entire building
Certified in First Aid, CPR, AIDS, and Blood Borne Pathogens
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