Take 100% ownership and resolve escalated catastrophe claim issues from office of CEO, Senior management, agents, adjusters, Field agent advocates and congressional inquiries. Manage media and high profile claims to resolution. Coordinate with all parties including senior management, policy holders, attorneys, public adjusters, contractors, Field agent advocates, agents, lending institutions and agents to bring claim to resolution. Communicate and update all stakeholders on progress of resolution.
Provide exemplary customer service including first responder in emergency medical aid and aircraft evacuation. Work both independently and as part of new teams on a regular basis. Ensure compliance with FAA regulations. Ensure the safety and comfort of customers with a positive attitude and composure at all times. Make public address announcements, safety demonstrations, communicate effectively and write detailed reports pertaining to flight incidents. Successfully completed a 7 week Flight Attendant Training Program to further develop professional skills, maintaining 90% or above on all exams issued in program. Special Project: FA for Philadelphia Phillies Charter Flights.
Act as liaison between Customers, Production, Purchasing, Sales, Route Managers and Senior Management to ensure 100% customer retention and total customer satisfaction. Develop strong customer loyalty through preven
Act as the front line contact for existing accounts while ensuring the highest level of customer service possible. Responsible for maintaining and growing the profitability of all accounts in Hawaii, resolve questions and problems, coordinate services and maintain company's top quality image to current customers. Develops and maintain relationships and provide responsive customer service with assigned accounts. Manages customer relationships, quality assurance, contractual agreements, reimbursement policies, local and international corporate networks, etc. Market new services, and products to market. Maximize opportunities for expanding the business relationships, present and negotiate new products and services. Provides expertise in support of the sales effort.
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