High-powered Casino Sift Supervisor who effectively motivates associates through continual guidance, direction, development and coaching.
While working with Ameristar Casinos I had won Team member of the month awards in Nov. 1992 as well as Sept. 2011 and also wining that year Team Member of the year finalist.
Was key in helping to train new properties on the new policies and procedures that the Company had adopted and implemented.
Successfully managed the activities of 15 team members in multiple locations.
Interviewed, hired and trained new quality table games dealers.
Addressed negative Guest feedback immediately.
Effectively communicated with team members to maintain clearly defined expectations.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the Table games department.
Developed rapport with the customer base by handling difficult issues with professionalism.
Monitor and Repair surveillance equipment.
Apprehend and document shoplifters.
Prepare reports and evidence for Police/Court appearance.
Monitor and document internal loss due to employee theft and apprehend.
Work with police and other business in detection and monitoring ORT individuals.
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