My name is, Sarah Kline, and I'm twenty-three years-old. I'm a college student, and half way done with my studies, as a Paralegal. I have worked retail, industrial, and as a barista with customer experience, team lead title, and as a cashier for going on two years. I have done excel work for my barista job and during my college experience. My favorite part about the experience I have, is customer interaction. I enjoy making people's days better, even if, I'm personally having a bad day. I enjoy having a smile on my face, and having a positive outlook on life. I like to believe that I am a hard worker, and dedicated to my work and my own personal goals. I am looking to leave Five lakes as a barista, so that I can gain more experience with customers and to get a feel of what it's like to work in an office setting.
My job title was a cashier. I also restocked shelves, cleaned, and did my duties with counting down drawers. I left Dollar General due to needing better pay, so that I could pay off my car and attend college.
I worked at Bosch to pay off my car, so that I could attend college. At Bosch, I began as a press operator. my duties were to keep record of how many racks were done and how many needed to be done. I also had trim shrouds, fans, and label if needed. While I was an assembly operator, I had to put together shrouds and fans to be test through a testing machine. some required more labels, some requires bolts, screws, or nuts, then we had to tote them, and send them off to shipping. This also would require daily tracking with paperwork that was required at end of shit. We had current numbers to hit during our shift, and if we didn't it required a lot of overtime. I managed to do this job full time, and attend my senior year of high school.
Trained new employees on company customer service policies and service level standards.
Communicated store policy violations to the leadership team in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone.
Cross-trained and provided back-up for other customer service representatives when needed.
Offered direction and gave constructive feedback to motivate team members.
Informed customers about sales and promotions in a friendly and engaging manner.
Worked as a team member performing cashier duties, product assistance and cleaning.
Successfully interacted with customers and retail buyers to expedite orders.
Recommended and helped customers select merchandise based on their needs.
Accurately logged all daily shipping and receiving orders.
Developed highly empathetic client relationships
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Managed quality communication, customer support and product representation for each customer.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Guaranteed positive customer experiences and resolved all customer complaints.
Kept the lobby clean and maintained neat, orderly product displays.
Built and maintained effective relationships with peers and upper management.
Trained 2-3 new employees quarterly.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
I also do the first interview process with potential employees.
I love this job, because of the interaction I get to have with the customers that come in and see me. I enjoy making people smile, laugh, and just simply to make their day better with their cup of coffee. I enjoy my title, but without the customers and the relationships I've built with them, my job wouldn't be a hobby to me, it would be like any other job with a title.
I am half way done with my studies. I have recently started an internship with an attorney out of Fort Wayne. My GPA is 2.7
I have successfully made the Deans List, and have become part of the Honor Society Associations. I am very proud of how far I have become.
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