Experienced professional with excellent interpersonal, analytical and organizational skills seeking a position that will allow for professional growth in exchange for hard work and dedication in a challenging environment.
Provide excellent customer service to MD Anderson's patients, employees and visitors in the payment and receipt of cash, checks and credit cards using MD Anderson's Point of Sale system in conjunction with EPIC to generate receipts and record transactions. Responsible for daily reconciliation of funds on hand to the transactions completed throughout the workday. Responsible for reconciling Cashier Office deposits withing the GL using PeopleSoft Financials and bank records.
Research issues and ensure that the checks are properly credited to the correct department and general ledger account. Provide change orders for auxiliaries and other MD Anderson cashiers. Review petty cash vouchers for compliance with the Petty Cash and Expenditure Guidelines and access Resource One to verify authorized signature for the co/center listed on the voucher. Assist with processing credit card transactions. Using Image Direct Deposit to scan checks received by Treasury Services for immediate deposit to bank. Researching payments and/or billing errors, addressing incorrect credit card positing and/or printing duplicate receipts for patients or internal departments with the current Counterpoint System and PeopleSoft Financial. Assist supervisors with auditing credit card devices managed by Treasury Services to ensure PCI DSS requirements are being met here at the institution and across MD Anderson's Houston area locations. Handle additional duties as required.
Performing all paying and receiving functions within delegated authority levels. Issuing money orders, official checks, travelers checks, cash advances according to policy and ensuring recourse on each transaction. Balancing daily work and researching differences where applicable. Processing night deposits and ATM transactions. Complying with all loss prevention measures by understanding and applying appropriate policies/guidelines. Demonstrating quality customer service by incorporating the Compass Way principles. Positive and professional interactions with customers, co-workers and upper management. Reached sales goals by analyzing the needs for the customer and referring them to additional bank products. Handled additional duties as required.
Responsible for interacting with clients in a high volume call center while maintaining the highest level of customer service. Analyzing the needs of the clients in order to suggest appropriate bank products. Reviewing processing queues and taking appropriate action to resolve issues within outlined standards for response times. Analyzing credit reports and making outbound calls to customers to complete all necessary documentation for loan applications. Coaching team members and providing additional support where needed.
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