I love working with people and being a team player. Working at the airport has allowed me to meet the best customers and different people from around the world. I am always eager to learn more and I whatever goals I set, I ensure to complete them. When I'm under pressure I keep myself calm and focus on multi-tasking while being patient.
Excellent Verbal Communication
Cash and credit transactions
Customer service mindset
Outstanding customer service
Maintaining a clean bar
July 2014 to Current
OTG MANAGEMENT 7250 S Tucson BlvdTucson, AZCashier* Server* Bartender
Operated a bar by myself.
Handled transactions and voids while busy.
Able to handle large rushes on my own.
Able to make commands and decisions in times of need, such as server calling out.
Able to cover servers if needed.
Job Tasks: Proactively acknowledged, greet, assist and thank the customers in restaurant.
Offered customers with exemplary and timely service.
Provided accurate product information.
Served multiple customers, discovered their needs, and made recommendations to generate sales.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as silverware and glassware.
Write patron's food on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Describe and recommend wine, beer or liquors to customers.
Check patron's identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Prepare hot, cold and mixed drinks for patrons and chill bottles of wine.
Bring wine selection to tables, pour the wines for customers.
Bring alcoholic or non-alcoholic beverages with appropriate glasses to appropriate table and customer.
Perform food preparations such as appetizers, side dishes and brewing coffee.
Garnish and decorate dishes in preparation for food service.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Check with customers to ensure that they are enjoying their meals/beverage and take action to correct any problems.
Prepare checks that itemize and total costs and sales taxes.
Ensure that all airport employees report receive discount.
Collect payments from customers whether it be cash, credit card transactions or Airline vouchers.
Managed the register in accordance with the MICROS guidelines.
Clean tables and counters after patrons have finished dining as well as removing dishes and glasses from tabletops or counters.
Rolls silverware, wash glasses, pint glasses and 22 oz.
glasses, set up dining areas to prepare for the next shift or for large parties.
Stock service areas with supplies such as coffee, food, tableware, linens, beer, wine and liquor.
Perform cleaning duties, such as sweeping, mopping floors and tidying up server station.
Merchandised, stocked and replenished the floor constantly.
Maintained working knowledge of company policies and procedures.
Organized and cleaned store during downtime.
Perform for people or dealing directly with the public.
Answer customer or public inquiries.
Provide customer service that goes above and beyond.
Ensure that customer is more than satisfied.
Performing physical activities that require movement of your whole body, considerable use of your arms and legs, such as climbing, lifting, balancing, walking and handling materials.
Using hands and arms in handling.
Installing, positioning and moving materials and manipulating things.
Notify kitchen personnel of food orders, shortages or special orders.
Communicating with Supervisors, Peers or Subordinates; providing information to supervisors, co-workers in person.
Built and maintained internal and external customer satisfaction.
Met and exceeded sales goals.
Upheld brand and operational standards.
Assisted supervisors to identify and resolve issues in the restaurant.
Establishing and maintaining interpersonal relationships; developing constructive and cooperative working relationships with others, and maintaining them over time.
Assessing the value, importance or quality of things or people.
Handling complaints, settling disputes and resolving grievances and conflicts, or otherwise negotiating with others.
Providing personal assistance, emotional support, or other personal care to others such as coworkers or customers.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
For example, recognizing customer intoxication, understand government alcoholic beverages service regulations, understand government health, airport or food service regulations.
Encouraging and building mutual trust, respect, and cooperation among team members.
Getting members of a group to work together to accomplish tasks.
Analyzing information and evaluating results to choose the best solution and solve problems.
Keep up-to-date technically and applying new knowledge to your job; using oral and written communication techniques.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
December 2013 to March 2014
TJMAXXTucson, AZRetail Sales Associate
Engage customers in conversation, suggestive selling skills and some creative acumen.
Greet customers and determined their individual purchased needs, directed and assisted the customer in the correct department and aisle.
Informed customers of the different promotions that a store is offering and also solicit them to sign up for special programs.
Answered customers questions, engaged in dialogue with customers issue and resolved said issue.
Accomplished personal and company's goals concurrently.
Performed a lot of marketing tasks such as in-store promotions and assist the marketing department with designing and distributing marketing material.
Additional tasks include opening and closing the store, answering telephones, managed inventory supplies and maintain liaison with vendors.
Addresses loss prevention issues immediately.
Handled cash, checks and credit card transactions while managing register in accordance with POS guidelines.
Processed shipments and ensured all merchandise is represented on the floor.
Communicate to coworkers and supervisors through standard telephone and wireless audio systems.
Pima College Tucson, AZ, USAMechanical Engineering
Desert View Tucson, AZ, 'USA' High School Diploma
Active Member (9th Grade) * Guide On (10th Grade) TRIO * Active Member (12th Grade) SOCCER * Varsity Letters (9th 10th 11th & 12th Grade) * Rush Soccer Club (2005-2010) TRACK AND FIELD * Varsity Letters (10th & 11th Grade) FOOTBALL * Varsity Letter (12th Grade) Awards and Accomplishments
Leadership and Extracurricular Activities AFJROTC * Active Member (9th Grade) * Guide On (10th Grade) TRIO * Active Member (12th Grade) SOCCER * Varsity Letters (9th 10th 11th & 12th Grade) * Rush Soccer Club (2005-2010) TRACK AND FIELD * Varsity Letters (10th & 11th Grade) FOOTBALL * Varsity Letter (12th Grade) Awards and Accomplishments AWARDS * Health and Fitness Ribbon * Service Ribbon * Activities Ribbon * Dress and Appearance Ribbon * Longevity Ribbon HONORS * 2014 4A Kino Region Football Honorable Mention * 2008 All Region Honorable Mention Defense * 2009 Second Team Region Defense Community Service RACE FOR THE CURE-Raised money for Breast Cancer by walking 5k with the organization MAKE A DIFFERENCE DAY-Made the Desert View campus more luminous by volunteering to paint restroom, trailers and trash cans in 2007, 2008 and 2010 2007 VETERANS DAY PARADE-Marched through downtown Tucson, Arizona with my JROTC class to show gratitude towards Veterans