Highly enthusiastic customer service professional with over 30 years of experience. Articulate call center specialist driven to succeed. Strategic planning and client relationship management expert. Committed, conscientious, customer-service focused.
Increased sales by 17% over a two-year period. Inbound call center
Addressed customer service inquiries with there credit card accounts in a timely and accurate fashion.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Guaranteed positive customer experiences and resolved all customer complaints.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Conducted analysis to address payment issues which led to reduced call volume and satisfied card members.
Worked overtime shifts during busy periods.
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Effectively controlled the release of proprietary and confidential information for general client lists.
Successfully led key projects which resulted in fewer critical errors.
Prevented bank losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Excelled in offering products and services to our customers that best fit their personal needs.
Received certificates of achievements and plaques for top net units quarterly promotions.
Earned “Top Seller” for two consecutive quarters in 2011
Offered direction and gave constructive feedback to motivate team members.
Built and maintained effective relationships with peers and upper management.
Attended 3 team meetings each month to voice concerns and offer constructive feedback to others.
Assessed customer needs and responded to questions.
Worked with customer service to resolve issues.
Provided professional and courteous service at all times.
Answered customers' questions and addressed problems and complaints in person and via phone.
Received special pay outs and bonuses for top sales
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