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Cashier/Grocery Stocker Resume Example

Resume Score: 80%

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CASHIER/GROCERY STOCKER
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
Experience
Cashier/Grocery Stocker | 01/2016 to 08/2018
Company Name - City, State
  • Processed returned items in accordance with store policy.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Received payments for [Product or Service] and issued receipts.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned customer purchases, supporting transactions to streamline sales process.
Front End Service Clerk | 04/2016 to 08/2016
Company Name - City, State
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Implemented [Software] for [Task], resulting in [Result].
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Maintained [Number]% accuracy rate when preparing weekly [Type] and [Type] reports for management based on data from various sources.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Achieved high quality marks on quality assurance evaluations through [Action].
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Established membership loyalty, executing flawless customer retail account management.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Processed customer account changes, using [Software].
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
  • Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
  • Lead on- and off-site customer support teams across multiple time zones.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Worked with external [Type] representatives to address customer needs.
  • Mentored junior team members and managed employee relationships.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
  • Excelled in exceeding daily credit card application goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Oversaw warranty counseling process to manage expense controls.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
  • Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Documented conversations with customers to track requests, problems and solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Developed [Number] new customer prospects or referrals each [Timeframe].
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Ranked as most effective in [Action] out of [Number] representatives.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Exceeded [Timeframe] service goals while leveraging customer service, sales and employee management best practices.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Managed accurate and adequate cash stock and inventory balances.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Increased customer traffic count by [Number]% and retail sales by [Number]%.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Replenished shelves to maintain adequate merchandise levels.
Stock Associate | 02/2014 to 10/2015
Company Name - City, State
Education and Training
Pine Ridge High School - City, State
High School Diploma
05/2012
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Resume Overview

School Attended

  • Pine Ridge High School

Job Titles Held:

  • Cashier/Grocery Stocker
  • Front End Service Clerk
  • Stock Associate

Degrees

  • High School Diploma

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