Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
-Collected customer feedback and made process changes to exceed customer satisfaction goals.
-Made reasonable procedure exceptions to accommodate unusual customer requests.
-Addressed customer service inquiries in a timely and accurate fashion.
-Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Recorded patients' medical history, vital statistics and test results in medical records.
Maintained patient privacy and confidential patient information.
Utilized strong assessment skills to determine necessary patient care.
Provided quality nursing care in accordance with resident care policies and procedures.
Measured urine specimens and delivered them to the laboratory.
Demonstrated that customers come first by serving them with a sense of urgency.
-Maintained friendly and professional customer interactions.
-Shared product knowledge with customers while making personal recommendations.
-Worked as a team member to provide the highest level of service to customers.
Coursework in Finance and Business Development
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