Extremely driven by society and media. Dealt with customer service for a little over a year. Communications major with a concentraction in public relations.
In October of 2012 I was awarded Members First Star of the Month for my efforts towards helping a customer. BJ's whole sale received a letter from the customer explaining how I went above and beyond to help them.
Extensive experience handling a variety of different clientèle within all jobs. Mainly dealing with customers one on one to try and accomplish a set goal.
In every job i have worked at I was promoted to a more responsible position for my leadership skills, to a more personable position which let me interact more with the customers.
At BJ's as a cashier one of the biggest responsibilites I have is to keep the customer happy. Doing anything you possibly can to ensure that their experience was the best they ever had. I am responsible for my register and aisle to be clean at all times and for also making sure that my register, including coupons, are all perfect with my end of the night calculations. Around November of 2012 i was asked to move from my register to the jewelry counter on account of being Members First Star of the Month. I am also trained in self check out which means I have the responsibility of helping more customers and making sure that everyone is fine at self check out.
As a host, we were the first thing customers would see when walking into the building. Our responsibilities were to interact with each and every customer that came in and make sure that their experience would want them coming back for more. For this position I needed to be extremely personable and must have been able to deal with massive amounts of people at one time. After a few months of continuously just bringing people to the correct table and explaining the specials, I was then promoted to head host. They were in charge of the board, which means in charge of all the tables, making sure every seat was sat, dealing with the waits that happened on Friday and Saturday nights, I needed to maintain my organization and my patience.
When first hired, I was given the position of a busser. After a few months of cleaning tables and preparing them for the customers, I was then promoted to answering the phones and was given the responsibility of the counter. At the counter I would take orders either by phone or face to face, help make the food, and also dealing with the customers when a situation arose. When i graduated high school I was then given the option to waitress which gave me the responsibilities of dealing with more face to face interaction with customers, remembering orders and drinks, staying organized, and being patient and reliable.
Currently still attending WPU full time as a communications major.
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