Reliable and friendly cashier who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Routinely helped as many customers each day in a high-volume retail outlet.
Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Informed customers about all product lines and services offered by the company.Processed all sales transactions accurately and in a timely fashion.Marked clearance products with updated price tags.
Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Received and processed cash and credit payments for in-store purchases.Placed special merchandise orders for customers.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Maintained friendly and professional customer interactions.
Recorded and filed patient data and medical records.Thoroughly investigated past due invoices and minimized number of unpaid accounts.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Monitored shared email in-boxes and ensured inquiries were addressed.Confirmed patient information, collected copays and verified insurance.Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.Completed appeals and filed and submitted claims.Posted charges, payments and adjustments.Applied payments, adjustments and denials into medical manager system.Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.Performed quality control of the data entry system to verify that claims and payments were posted correctly.
Successfully managed the activities of multiple team members. Monitored the daily activities of customer support teams. Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.Resolved customer questions, issues and complaints.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained new employees quarterly. Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Assisted customers in finding out-of-stock items.Recommended, selected and helped locate merchandise based on customer needs and desires.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Generated leads for new sales through telephone and email contact with customers.Processed merchandise returns and exchanges.
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