Cashier Customer Service Representative Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview
Highly enthusiastic customer service professional with 10 years client interface experience.
Core Strengths
  • Adaptive team player
  • Telecommunication skills
  • Invoice processing
  • Sharp problem solver
  • Active listening skills
  • Strong organizational skills
Educational Background
71st High School Fayetteville, NC Expected in 1995 High School Diploma : General Education/Customer Service Coop - GPA :
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
Universal Health Services - Cashier/Customer Service Representative
Nevada, MO, 09/2015 - Current
  • Responsibilities Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
  • Enters price changes by referring to price sheets and special sale bulletins.
  • Discounts purchases by redeeming coupons.
  • Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.
  • Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system.
  • Balances cash drawer by counting cash at beginning and end of work shift.
  • Provides pricing information by answering questions.
  • Maintains checkout operations by following policies and procedures;payroll reporting needed and changes, also deposits and special deposits.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Contributes to team effort by accomplishing related results as needed.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as need.
  • Experience: with customers and resolving issues high level in Microsoft word and Excel along with Outlook multi-tasking as answering phone, process transactions,schedule appts.
VAMC Miami - Medical Support
City, STATE, 05/2009 - 04/2014
  • Responsibilities Scheduling and coordinating Medical office support processes Computer programs packages (Computerized Patient Record System) Information security methods and principles Policy, regulations and station directives (HIPAA)) Medical administrative policies and procedures Interdisciplinary Team roles and responsibilities.
  • Medical records management Medical/law terminology, abbreviations and symbols The medical center organization, functions and programs.
ProMeds Personal Services - Medical Support
City, STATE, 06/2007 - 06/2009
  • Responsibilities Worked in medical office, departments in hospital,( private)physician's office.
  • Standard administrative responsibilities.
  • As answering phones, making copies, scheduling appointments and maintaining supplies.
  • Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing, prepare discharge instructions for a patient.
Catholic Health Service - Medical Support
City, STATE, 06/2007 - 05/2009
  • Responsibilities Administrative all aspects of ward.
  • Provide a receptionist service for the ward, liaising with patients, visitors and medical staff appropriately and passing their queries on to an appropriate clinician when required To undertake administrative duties for ward or clinic staff including the management of confidential waste; ensuring that all office equipment is in working order.
  • Collect and distribute mail; fax and photocopy patient related information as required.
  • Organize and book transport for patients using the correct channels to ensure no discharge delays due to transport unavailability.
  • Report faults and defects through the appropriate channels for repair.
  • Maintain stock control as required including stock requests and receipt non-stock items on SBS; and provide full assistance to other coworkers in fulfilling this function as required.
  • Take particular customer service care in resolving problems relating to patient records, dealing with external departments in locating missing case notes, investigating discrepancies between beds and number of patients, and in direct dealings with the departments customers/clients.
RMS/ Jackson Health Systems - Medical Records Technician
City, STATE, 05/2004 - 04/2007
  •  Review patient records for timeliness, completeness, accuracy, and appropriateness of data entry. Organize and maintain data for clinical databases and registries. Track patient outcomes for quality assessment use classification software to assign clinical codes for reimbursement and data analysis electronically record data for collection, storage, analysis, retrieval, and reporting protect patients’ health information .Maintain clear focus in call center with member info( privacy ).
10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email,Scheduling , Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type 40 WPM, Typing, Vendor Management, Writing, Letters and Memos,, Microsoft Excel, , Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization.
Additional Information
  • Willing to relocate: Anywhere Authorized to work in the US for any employer

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Resume Strength

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Resume Overview

School Attended
  • 71st High School
Job Titles Held:
  • Cashier/Customer Service Representative
  • Medical Support
  • Medical Support
  • Medical Support
  • Medical Records Technician
  • High School Diploma