Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Mature, responsable, customer-services focused.
Answered customers' questions and addressed problems and complaints in person
Organized the store by returning all merchandise to its proper place.
Served as the company's only bilingual Spanish/English customer service representative.
Successfully interacted with customers to expedite orders.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Trained new employees quarterly.
Directed clients to appropriate personnel to address concerns, resolve complaints, or answer questions.
Coordinated daily and weekly schedules and monthly calendar.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Managed clerical needs of company employees, including copying, faxing and file management.
Responded to telephone inquiries from the public.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Maintained reception area clean and neat to provide visitors with a positive impression of the company.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Received and processed cash and credit payments for in-store purchases.
Maintained visually appealing and effective displays for the entire store.
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed the day-to-day calendar for senior director.
Welcomed guests and clients in an upbeat and friendly manner.
Scheduled and confirmed appointments for entire management team.
Received and distributed faxes and mail in a timely manner.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Managed incoming and outgoing calls for busy office.
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