Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to 50 calls in queue per minute.
Assisted customers when checking out at the register.
Helped customers when they needed to locate different items in the store.
Addressed customer service inquiries in a timely and accurate fashion.
Did some hours in the bill pay center cashing checks, taking bill payments, and did western union transactions.
Took inbound telephone calls for customers for who had questions about their bills. Helped customers to find a right cable package plan that could fit their budget. Would do some technical support as well.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.
Answered incoming telephone calls for members who had questions on their medicare part D plans. Helped a lot of older members to understand what plan their in and what prescriptions are covered in their particular plan.Maintained up-to-date records at all times.
Took inbound and made outbound calls with clients who had questions about their business account. Maneuvered through different systems to help the client as much as I knowledgeably could.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Helped customers order their meals .
Was very knowledgeable of the products and prices.
Always tried to go above and beyond for the customer
Made reasonable procedure exceptions to accommodate unusual customer requests.
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