Silver Knight Nominee and Cum laude graduate with extensive public speaking experience and awards, bilingual with leadership qualities. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Service-focused professional and friendly team player.
Training and development.
Reports generation and analysis.
Proficiency in Customer Needs Assessment.
Fresco y MásMiami, FLCashier Customer Service
Communicated information to customers about product quality, value and style.
Resolved product/policy issues and shared benefits of new technology.
Expressed appreciation and invited customers to return to the store.
Successfully interacted with customers.
Processed an average of 120 transactions each day in a timely manner.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Confirmed that appropriate changes were made to resolve customers' problems.
Kept current on market to effectively answer customer questions.
Education and Training
2018Miami Coral Park Senior High School, Miami, FL, United States
Speech and Debate Honor's Society President
Science Honor's Society Member
English Honor's Society Member
National Honor's Society Member
Cum laude graduate
Ranked in Top 11% of class
Dean Scholarship Recipient
Stetson Achievement Award.
Congressional Debate First Place Award.
Speech Oral Interpretation Fist Place Award.
Silver knight Speech Nominee Award.
Speech and Debate Hall Of Fame Award.
Presidential NSDHS Award.
Community Service Award for 945 hours.
400 hours of volunteer work coaching Speech and Debate novas students.
124 hours of volunteer work at a Catholic Summer Camp.
300 hours of volunteer working helping speech impaired kids.
100 hours of volunteer work helping take care of down syndrome students.