I take pride in being a trustworthy employee who enjoys working in a customer-focused work environment. My years of experience working within a retail company has taught me to achieve high levels of customer satisfaction. I also offer experience with handling cash, balancing drawers, refunds, and processing payments.
While a cashier at Lowe's I performed monetary transactions. In addition to conducting sales transactions, I also performed other customer service duties, such as handling refunds, making returns, and filing orders for specialty products. I also kept some products stocked and was held responsible for certain cleaning duties.
As the store expert in the Flooring department, I provided detailed product information to both customers and peers. I also promoted and recommended products, plans, or installation services that matched customer needs. I informed customers on pricing, options, or the status on pending orders. My job description included generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This included performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues.
I was responsible for coordinating and scheduling installations by reviewing and managing Installed Sales paperwork and contacting installers and customers throughout the process, ensuring merchandise is ready for installer pickup or delivery by pulling and staging items beforehand, and confirming customer satisfaction. Also, I was responsible for communicating and building relationships with installers, customers, and vendors and for assisting with the training and coaching of employees on the Installed Sales program and order management system.
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