Hello! My name is Isadora Sousa and I attend San Jose State University. My major is Biology and I have aspirations of becoming an OBGYN Doctor. I have such a passion for caring and helping those in need and this translates into my volunteer experience. I have volunteered at the Alpha Pregnancy Center, and there, I organized care packages for mothers in need. In addition, I also used my language skill of Portuguese to talk to new immigrate mothers who were in need of help. Though, my skill set varies into customer service as well. I have worked at the Union Square Ice Rink in Downtown SF for the past 2 years. I was a cashier and customer service specialist; I assisted customers who had any questions about the city or ice rink rules. With every new experience, I see opportunity to work hard and learn.
While working at the Holiday Ice Rink I really learned how to work with costumers, Actively pursued personal learning and development opportunities. Provided an elevated customer experience to generate a loyal clientèle. Verified that all customers received receipts for their purchase. Processed cash and credit payments rapidly and accurately. Handled all customer relations issues in a gracious manner and in accordance with company policies. While learning all these things, I also had a great experience.
The Holiday Ice Rink was a seasonal job, I worked here 2016-2017 as well as 2017-2018.
I volunteered at the Alpha Pregnancy for a few months, this was an amazing experience because I organized clothes, diapers and food for mothers to pick up. I also worked with costumer service and inputting files into the systems.
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