Customer-focused Representative with a high level of patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Trained 5 new employees quarterly.
- Created new processes and systems for increasing customer service satisfaction.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Continuing education in Business/Management
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