Ensuring company success through minimizing customer dissatisfaction through maintained professionalism, patience, and efficiency to make customers feel at ease.
Donates blood twice a year for red cross
Pre-College Courses in English 12 and Business/Finance
Volunteering at the L.A.P.P.
Twice a year blood donation to Red Cross
Processed merchandise returns and exchanges.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Stocked and rotated inventory regularly.
Communicated all merchandise needs or issues to appropriate supervisors.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Kept up with technology changes/advances.
Assisted customers in finding out-of-stock items.
Managed cash stock and inventory balances accurately.
Accurately logged all daily shipping and receiving orders.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Guaranteed positive customer experiences and resolved all customer complaints.
Assisted customers with store and product complaints.
Resolved product/policy issues and shared benefits of new technology.
Expressed appreciation and invited customers to return to the store.
Resolved product issues and shared benefits of new technology.
Successfully interacted with customers and retail buyers to expedite orders.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Worked as a team member performing cashier duties, product assistance and cleaning.
Cross-trained and provided back-up for other customer service representatives when needed.
Achieved high sales percentage with consultative, value-focused customer service approach.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Created new processes and systems for increasing customer service satisfaction.
Prevented store losses using awareness, attention to detail and integrity.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Made employee of the month.
Shipping and receiving
Professional and friendly
Careful and active listener
Strong public speaker
Types at one hundred and fifty words per minute
Always Cheerful and positive
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