I am a highly enthusiastic customer service professional/sales associate/management team member with several years client interface experience. I pride
myself on customer satisfaction and contributing to the companies success to the best of my ability's. Some of my Core Strengths are Strong organizational skills, Active listening skills, Sharp problem solver, Energetic work attitude, Large cash/check deposits, expert
Customer service, expert
Invoice processing, Telecommunication skills, Adaptive team player, Opening/closing procedures, Strong sales team member with monthly goals in the ten's of thousands, Visual merchandising expert, Trainer, Couch, Key holder, Safe combination holder, Nightly bank deposit maker, Monthly development plan writer, Reach out to customer clientele, Hands-on, Hardworking, Highly motivated, High-performing, Well-qualified, Detail-oriented, Critical thinker, Western Union certified, Cashier trained, General Management support, Able to Multi-Task with 5-8 tasks at once.
Worked with company systems such as Live Support and diligently
Cashiered with two cash
registers at once in tandem to maximize customer flow.
Data Reports Customer Interface
Greeting customers and handling all
cash,credit, check cashing ,Lottery,Western
Union ,Utility and Money Order transactions. Refunds/returns, gift
card sales, High end jewelry sales, credit card sales and
card sign ups.
Assisted customers over
the phone regarding store operations, products and
promotions.Fulfilled all supervisory duties when Store Manager was on vacation. Acquired over [number] new customers in [year]. Fielded and processed up to [number] calls per day. Promoted to key holder after only [timeframe]. Achieved $[number] in monthly sales to hit and exceed my goal.
Cashier/bakery sales09/2013Martusciello's BakeryRochester, NY
October 2013 Cashiered, packaged bakery products, sold bakery products and maintained up-to-date
knowledge of store policies.Worked as a team member performing cashier duties, product
assistance and cleaning.
October 2013 Perri's Pizzeria Spencerport, NY
to Phone girl
June 2014 Maintained up-to-date knowledge of store policies, answered phones, took orders and credit
card payments over the phone and in store.
Cash handling and up-selling.
Worked as a team
member performing cashier duties, product assistance and cleaning.
Guaranteed positive customer experiences and resolved all customer
Responsible for ringing up customers in a timely manner and guaranteeing high
level of customer service.
August 2014 Top's Friendly Market Greece, NY
to Customer Service Desk Associate
Current Processed merchandise returns and exchanges.
Organized the store by returning all
merchandise to its proper place.
Performed desk opening duties, including counting cash
drawers and checking all equipment for proper functioning.
Communicated all merchandise
needs or issues to appropriate supervisors.
Regularly sought opportunities to up sell and add
on additional merchandise.
Assisted customers in finding out-of-stock items.
ringing up customers in a timely manner and guaranteeing high level of customer service.
Maintained adequate cash supply in cash drawer.
Processed and issued money orders for
Guaranteed positive customer experiences and resolved all customer complaints.
Assisted customers with store and product complaints.
Expressed appreciation and invited
customers to return to the store.
Worked as a team member performing cashier duties,
product assistance and cleaning.
Cross-trained and provided back-up for other customer
service representatives when needed.
Prevented store losses using awareness, attention to
detail and integrity.
Maintained up-to-date knowledge of store policies regarding payments,
returns and exchanges.
Education and Training
High School Diploma2015Spencerport High SchoolSpencerport, NY, USA
New York State Career Development and Occupational Studies Commencement Credential.High Honor Roll Senior year, Freshman cheerleader,