Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base.
Won "Best Buy Card Salesmen of the Month" November 2011
Team Captain Honors for Lincoln High School Track and Field Spring 2010
Most Inspirational For Lincoln High School Football Fall 2009
Former DAC All- Conference For Track and Field at DSU Spring 2011
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment while offering exceptional customer service to differentiate and promote the company brand.
Built customer confidence by actively listening to their concerns and giving appropriate feedback and then helped customers select products that best fit their personal needs.
Answered customers' questions and addressed problems and complaints via phone while informing customers about all product lines and services offered by the company.
Demonstrated mastery of customer service call script within specified timeframes. Also provided accurate and appropriate information in response to customer inquiries.
Educated customers on the variety of loan products and available credit options. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Provided expert financial advice on educational loans.
Processed cash withdrawals. Maintained confidentiality of bank records and client information. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service.
Minor in Business Management
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