Committed and motivated person with exceptional customer service and decision making
skills. I have proven to be hardworking, self-motivated and highly organized with
experience in managing and overseeing medical office operations. I have the ability to
adapt to any situation and thrive in that environment.
Cashier December 2016 to April 2017Walmart Superstore － Union City, GA
Assessed customer needs and responded to questions.
Worked with customer service to resolve issues.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Organized register supplies.
Volunteer Phlebotomist September 2016 to November 2016Sleep Care Institute － Stockbridge, GA
Properly collected Blood Samples from Patients
Deciphered the best method for drawing blood depending on specific patients.
Properly identified Patient before Procedure.
Front Office Manager July 2012 to November 2016Pediatric and Adolescent Medicine － Stockbridge, GA
Determined customer needs.
Analyzed program data to assist in strategic decision-making.
Maintained detailed administrative and procedural processes to improve accuracy and
Managed medical supply inventory, insurance records, patient charts and company files
using online tracking system.
Communicated with patients via phone, email and in person to obtain payments on
outstanding accounts or accounts requiring deductibles or co-pays.
Continually maintained and improved the company's reputation and positive image.
Jumped in to fill in gaps for on call rotation.
Education and Training
Coursework in Healthcare Administration, Anatomy, and Physiology
* Learned necessary techniques and procedures to be a competent/ skilled Phlebotomist : 2016Cambridge Institute of Allied Health and Technology － Atlanta, GA3.4