Award winning Customer Service Skills Knowledgeable in Microsoft Office, WordPerfect, Open Office, and many others Proficient written and verbal communication skills Management history, works well with a team or alone. Able to adapt as situations arise.
Cashier01/2009 to CurrentGriffin, Georgia
Operate a touch-screen system while processing customer's purchases * Answer questions concerning general merchandise, location, and prices with customer satisfaction being of utmost importance* Update area layout on a daily basis * Work with upper management and other team members to insure a quality experience for each and every customer.
Customer Service Marketing Manager Dispatcher01/2008 to 01/2009North American TransportationBarnsville, Georgia
Designed and created all company logos, cards, contracts for startup.
Contacted customers on a daily/weekly basis to arrange and confirm needed transportation of goods.
Scheduled drivers and loads according to location and time expenditures.
Continued to be on call for all drivers and clients 24-7 for execution of difficulties.
Customer Service01/2007RoadLink USAAtlanta, GA
Operated three separate logistic software systems while entering customers' information and job request details.
Verified port and transit information for 14 hubs throughout the Southeast region while providing logistic dispatch and drivers with the information they required to complete customers' orders promptly and accurately.
Customer Service Representative/ Office Assistant01/2005 to 01/2007Handyman ConnectionCollege Park, Georgia
Answered multiple phone lines, took customer's orders, coordinated schedules of approximately 30 craftsmen with various limitations and skills, performed customer evaluations and quality-control checks, various other duties as needed in most basic office settings.
Customer Service Representative01/2004 to 01/2005Dept. of AviationAtlanta
Provided accurate and courteous information about Hartsfield-Jackson Atlanta International Airport to all travelers in need of guidance including facilities, amenities and services which also included escorts and/or coordination of any assistance that may be needed to move people through the airport, and-when the situation arose-to maintain crowd control and its procedures.
Education and Training
Associate DegreeGriffin Technical CollegeGriffin, GA
Medical Transcription Certification
Business Office Administration Degree