Team-oriented and professional customer service/accountant with 5 years of experience who prepares clear, comprehensive financial reports for executive-level management. Flexible, reliable and eager to learn and grow professionally. Work well under pressure and fast paced environment. Also served as the company's bilingual Spanish/English customer service representative.
Assessed customer needs and responded to questions.Issued receipts for purchases and gifts.Organized register supplies.Worked with customer service to resolve issues.Operated cash register with proficiency.Provided professional and courteous service at all times.
Took high level of incoming and outgoing calls.
Created new processes and systems for increasing customer service satisfaction.Cross-trained and provided back-up for other customer service representatives when needed. Handled escalated professionally.
Maintained up-to-date refunds and processed payments. Organized daily sales reports for the sales department to track product success.Trained 5 new employees quarterly also drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily credit card application goals and supervised the billing collections department.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Worked under strict deadlines and responded to service requests and emergency call-outs.Processed and issued money orders and invoices for customers. Served as the company's only bilingual Spanish/English customer service representative.
Successfully managed the activities of 35 team members in the customer service department. Created training manuals targeted at resolving even the most difficult customer issues.Developed, implemented and monitored programs to maximize customer satisfaction.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.
Continuing education in Accounting and Business.
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