Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Personable and responsible Cashier with 4+ years in retail and customer service. Solid team player with upbeat, positive attitude.Highly enthusiastic customer service professional with 5+ years client interface experience.
Trained 3 new employees quarterly.Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the parking lot.Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Conducted cost, schedule, contract performance, variance and risk analysis.Promoted good behaviors by using the positive reinforcement method.Took necessary steps to meet customer needs and effectively resolve food or service issues.Correctly received orders, processed payments and responded appropriately to guest concerns.Resolved guest complaints promptly and professionally.Quickly and efficiently processed payments and made accurate change.Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.Assisted management with monthly inventory control and weekly stock ordering.Prepared items according to written or verbal orders, working on several different orders simultaneously.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Expressed appreciation and invited customers to return to the store.Assisted customers with store and product complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Processed merchandise returns and exchanges.
Verified and logged in deadlines for responding to daily inquiries.Updated client accounts and information on a daily basis.Managed incoming and outgoing calls for busy office.Handled and processed confidential client information.
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