Cashier , 02/2015 to 11/2015 Food Lion – 1545 South Main Street China Grove, NC 28023
Offered product samples, answered questions and helped customers find items.
Greeted customers promptly.
Received customer payments.
Monitored areas for security issues and safety hazards.
Assisted customers in selecting items based on needs.
Processed customer returns.
Collected and stored coupons.
Directed customers to store locations.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Hostess/Waitress, 04/2016 to 10/2016 Cracker Barrel Old Country Store – 1070 Free Land Drive Salisbury, NC 28147
Assigned customers to tables suitable for their needs and according to rotation.
Cleaned and organized eating, service, and kitchen areas
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Cashier/Customer Service Representative , 12/2016 to Current Family Dollar – 1545 South Main China Grove, NC 28023
Solved unresolved customer issues.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Determined customer needs by asking relevant questions and listening actively to the responses.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Accepted and processed returns.
Suggested accessories and complementary purchases.
Reported incidents to management.
Kept work areas clean and neat at all times.
Provided repeat customers with exceptional care and attention.
Prioritized and accomplished wide range of tasks each shift.
High School Diploma: 2016 Jesse C Carson High School - 290 Kress Venture Drive China Grove, NC 28023
Coursework in health science, and allied health.
Certification: Emergency Medical Technician , 2016 Rowan Cabbarrus Community College - 1333 Jake Alexander Salisbury, NC 28147
EMT-Basic Certification from RCCC.
CPR Certification from American Heart Association.
Volunteered with Locke Township Fire Department.
Volunteer at Locke Township.
Professionally trained with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.
Highly motivated and committed with a proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented.
Emergency Medical Technicians with extensive knowledge of medical regulations and policies and a dedication to informed patient care.