Looking for the greatest opportunity to work for a well-organized company that utilizes my skills in a proper way. Highly qualified and skilled professional with the excellent interpersonal and communication skills seeking full or part time position as routine and duties. Over four years of experience working in diverse different positions and customer service environments. Maintain excellent customer service skills and four years experience. Skilled in areas of order processing and inventory control. Hardworking, energetic, and reliable; recognized for assuming additional responsibilities. Excellent problem solver with strong worker analysis and reporting skills. Exercises good judgment and diplomacy with as team. Great at maintaining a clean attractive work station . Able to quickly learn and follow procedures regarding managements commands Advanced computer knowledge. Skills Customer-oriented Active listening skills Consistently meets sales goals Retail sales Computer literate POS systems knowledge Merchandising Skilled problem solver Shipment processing Motivated team player Employee relations Natural leader
CASHIER January 2008 to November 2009Bull Tire and Shell Service － Raleigh, NC
Operated a cash register for cash, check and credit card transactions with accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Trained new sales associates each quarter.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Educated customers about the brand to incite excitement about the company's mission and values.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
Communicated clear expectations and goals to each team member.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
CUSTOMER SERVICE AND REPAIRING June 2010 to November 2012
September 2013 to CurrentERI-PC CRICKET WIRELESS SERVICE － Raleigh Garner, NC
POSITION AS CUSTOMER SERVICE AND REPAIRING.
Worked regularly with customers AND Cashier handling.
REPAIRING CUSTOMER LAPTOPS, DESKTOPS AND CELLPHONES.
Actively pursued personal learning and development opportunities.
Determined customer needs by asking relevant questions and listening actively to the responses.
Resolved virus and malware issues with 100% success rate.
Set up equipment for customers, including installing cables and hardware.
Installed software and operating systems on customers & company computers.
Set up and configured hardware and software on company equipment.
Restored data, operating systems, files, documents and drivers.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues ect...
loading and unloading service (I.M.S) Moved freight, stock and other materials to and from storage and production areas and loading docks.
Received, stored and shipped goods and materials.
Sorted cargo before loading and unloading.
Tagged all inbound merchandise with receiving date.
Stacked and transported all overstock to storage areas.
Reported all equipment failures and malfunctions to supervisor.
Cleaned and maintained the BACK ROOM in compliance with OSHA safety standards.
Stocked, staged and transported goods.
Stacked and piled lumber, boards and pallets.
Picked up incoming stock and delivered materials to designated shelfs.
Operated forklifts and other heavy machinery safely.
Unloaded cargo from truck with hand trucks and pallet jacks.
Stacked and stored pallets at the end of the shift to keep back room clean and organized.
Swept floors and stored equipment at the end of each shift.
Loaded and unloaded ship trailers.
Pick and bin merchendise from shelves.
Using a electric pallet jack or walkie stacker to bin on back room shelves ect...
Stocked Maintaining a clean, organized, and appealing working area for both colleagues and customers.
Lifting more than 30 pounds.
Maintained knowledge of, and adhere to all company incentives, promotions and events.
Associate of Arts : 2007
SECONDARY HIGH SCHOOL - EAST AFRICA, ERITREA Fine Arts coursework Architectural Design and Space Planning coursework Electrical, Mechanical and Structural Engineering coursework Construction training
Associate of Arts : 2007 SECONDARY HIGH SCHOOL - EAST AFRICA, ERITREA Fine Arts coursework Architectural Design and Space Planning coursework Electrical, Mechanical and Structural Engineering coursework Construction training
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