LiveCareer-Resume

cashier resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Personable years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Service recommendations
  • Sales
  • Sales Goals
  • New Product Information
  • Product Knowledge
  • Insurance Knowledge
  • Recordkeeping strengths
  • Complaint resolution
  • Stocking and replenishing
  • Retail store support
  • Staff education and training
  • Order fulfillment
  • Strategic sales knowledge
Work History
08/2021 to Current Cashier Penn National Gaming | Aurora, IL,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Processed customer refunds and exchanges according to established guidelines.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked personal identifications during alcohol and tobacco sales.
  • Addressed customer needs and made product recommendations to increase sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Greeted customers entering store and responded promptly to customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed new promotions and monitored price changes.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
12/2020 to 10/2021 Member Service Representative Troon Golf, L.L.C. | Moffett Field, CA,
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in business.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
06/2019 to 12/2020 Cashier Penn National Gaming | Philadelphia, PA,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Processed customer refunds and exchanges according to established guidelines.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked personal identifications during alcohol and tobacco sales.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Restocked and organized merchandise in front lanes.
02/2017 to 11/2018 Customer Service Associate Value City Furniture | Saint Peters, MO,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered basic technical support for clients on wide range of company products.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
Expected in 06/2013 to to High School Diploma | Seagull Alternative School, Fort Lauderdale, FL, GPA:
Accomplishments
  • Achieved through effectively helping with customer service.
  • Documented and resolved problems which led to customer satisfaction.
  • Resolved product issue through consumer testing.

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Resume Overview

School Attended

  • Seagull Alternative School

Job Titles Held:

  • Cashier
  • Member Service Representative
  • Cashier
  • Customer Service Associate

Degrees

  • High School Diploma

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