Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Self-motivated customer service professional offering strong communication, investigative research and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
Highlights
Exceptional customer service
Excellent Research skills
Call Center/office experience
Detail Oriented
Critical ThinkerÂ
Strong computer skills
Proficient typing skills
Clerical Skills
Proficient with company/vendor applicationsÂ
Organized
Excellent communication skills verbally and written
Strong problem solving abilities
Great Multi-taking skills
Customer Driven
Team player
Energetic
Outbound calling proficient
Experience
2017 to CurrentCashierSephora | Syracuse, NY,
Greet customers entering the establishment.
Provide customers a fast speedy checkout while maintaining a high level of customer service.
Process payments by cash, checks, credit cards, vouchers, and automatic debit.
Provide receipts, refunds, credits or change due to the customers.
Processed merchandise returns and exchanges.
Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges.
Keep the store maintained by returning all merchandise to its proper place.
Replenish merchandise with items from the stockroom shelves are low.
Cross-trained and provided back-up for other customer service representatives when needed.
Expressed appreciation and invited customers to return to the store.
Utilize risk systems, models, and vendor products to detect and review moderate too complex suspicious accounts.
Perform in-depth research to determine when to restrict and or close accounts.
Execute outbound calls to mitigate and deter fraud loss on accounts.
Receive inbound calls, answer question and concerns from account holders regarding adjustments and credits back to their accounts.
Escalate, and document research findings and actions on cases for possible referrals for Account takeover, Financial Abuse, Elder Abuse, and etc.
Perform basic account maintenance.
Verify account activity to reset customer's debit/credit card per policy and procedures of the company.
11/2014 to 02/2015Online Customer Service RepresentativeTata Consultancy Services | Cincinnati, OH,
Received in-bound calls.
Trouble shoot client's accounts.
Username/password resets.
Provided balance inquiries.
Assist with customer concerns.
Investigate and Research client's information when a duplicate SSN has been detected.
Begin process in completing duplicate SSN paperwork.
10/2014 to 11/2014ContractorAlliance Community Hospital | Bolivar, OH,
08/2014 to 10/2014Customer Care RepresentativeHcl Technologies Ltd. | Collier, FL,
Conversed with customers by telephone to provide information about products or services.
Phone Troubleshooting.
Resolved customers' service or billing complaints
Performed adjustments, credits, and assisted in setting up payment arrangements on customer's accounts
Process Rate plan changes.
Kept records of customer interactions or transaction
Recorded details of inquiries regarding complaints or comments along with the actions I took.
Answered general Customers concerns.
07/2012 to 10/2013Verification SpecialistPinnacle Technical Resources Inc | Colorado Springs, CO,
Verified Employment.
Education.
Degrees/Certificates.
License.
Process "high profile" background investigations for clients, meeting quality, time service and productivity requirements for specific high profile clients.
Complete all interview functions required for assigned cases.
Process application analysis, scope and case diagnosis, developing telephone numbers and logical source names, conducting the telephone interview, entering the data in the ESP system.
Complete assigned cases within customer required time frame,.
Contact clients and/or applicants for additional leads when required with supplemental follow-ups which are integral to the interview function.
Manage workload to maximize productivity and customer satisfaction.
Any special projects were completed as required by supervisor or manager pertaining to high profile or isolated clients.
Received honors for Meeting the Daily Production Requirements on a consistent basis.
04/2012 to 07/2012ContractorJoe's Auto Parks | Los Angeles, CA,
04/2011 to 04/2012Photo TechnicianSephora | Thousand Oaks, CA,
Created prints according to customer specifications
Reviewed developed prints for defects
Made sure processing machines were filled with the proper solutions to process photos Â
Maintain a clean work environment.
11/2009 to 06/2010Lunch/Office AssistantUniversity Parks Elementary School | City, STATE,
Assisted students during their scheduled lunch times.
Assisted with preparing and typing memos and letter.
Answered incoming calls, filling, faxing, and coping.
09/2007 to 05/2009SupervisorSam's Club | City, STATE,
Performed store opening duties
Counted cash drawers and checked all equipment for proper functioning.
Managed 15-30 employees
Resolved all customer complaints.
Assisted members with products and services
Regularly sold or attempted to up sell memberships
Maintained a neat clean working environment.
02/2007 to 08/2007CashierHome Depot | City, STATE,
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Maintained adequate cash supply in cash drawers in multiple checkout stations. Â
Recommended, selected and helped locate merchandise based on customer needs and desires.
Education
Expected in March 28, 2013Bachelor of Science | Criminal JusticeITT-Technical Institute, Charlotte, NCGPA: Criminal Justice 3.84
Skills
Customer Services (10 Years): active listener, great problem solving skills, showing concern, empathy, friendliness, people person skills, energetic and outgoing
Call center experience (5 years): applications/resources used: Hogan, softphone, Virtual library, Suspicious Activity Reports, Elder Abuse forms, Unusual Activity Reports, internet research tools
Microsoft Office (10years): Microsoft word, Microsoft PowerPoint, Microsoft Excel, and Outlook
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