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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Self-motivated customer service professional offering strong communication, investigative research and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
Highlights
  • Exceptional customer service
  • Excellent Research skills
  • Call Center/office experience
  • Detail Oriented
  • Critical Thinker 
  • Strong computer skills
  • Proficient typing skills
  • Clerical Skills
  • Proficient with company/vendor applications 



  • Organized
  • Excellent communication skills verbally and written
  • Strong problem solving abilities
  • Great Multi-taking skills
  • Customer Driven
  • Team player
  • Energetic
  • Outbound calling proficient






Experience
2017 to Current Cashier Sephora | Syracuse, NY,
  • Greet customers entering the establishment.
  • Provide customers a fast speedy checkout while maintaining a high level of customer service.
  • Process payments by cash, checks, credit cards, vouchers, and automatic debit.
  • Provide receipts, refunds, credits or change due to the customers.
  • Processed merchandise returns and exchanges.
  • Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Keep the store maintained by returning all merchandise to its proper place.
  • Replenish merchandise with items from the stockroom shelves are low.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Expressed appreciation and invited customers to return to the store.
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09/2015 to 07/2016 Financial Crimes Specialist II Hcl Technologies Ltd. | Coleman, TX,
  • Utilize risk systems, models, and vendor products to detect and review moderate too complex suspicious accounts.
  • Perform in-depth research to determine when to restrict and or close accounts.
  • Execute outbound calls to mitigate and deter fraud loss on accounts.
  • Receive inbound calls, answer question and concerns from account holders regarding adjustments and credits back to their accounts.
  • Escalate, and document research findings and actions on cases for possible referrals for Account takeover, Financial Abuse, Elder Abuse, and etc.
  • Perform basic account maintenance.
  • Verify account activity to reset customer's debit/credit card per policy and procedures of the company.
11/2014 to 02/2015 Online Customer Service Representative Tata Consultancy Services | Cincinnati, OH,
  • Received in-bound calls.
  • Trouble shoot client's accounts.
  • Username/password resets.
  • Provided balance inquiries.
  • Assist with customer concerns.
  • Investigate and Research client's information when a duplicate SSN has been detected.
  • Begin process in completing duplicate SSN paperwork.
10/2014 to 11/2014 Contractor Alliance Community Hospital | Bolivar, OH,
08/2014 to 10/2014 Customer Care Representative Hcl Technologies Ltd. | Collier, FL,
  • Conversed with customers by telephone to provide information about products or services.
  • Phone Troubleshooting.
  • Resolved customers' service or billing complaints
  • Performed adjustments, credits, and assisted in setting up payment arrangements on customer's accounts
  • Process Rate plan changes.
  • Kept records of customer interactions or transaction
  • Recorded details of inquiries regarding complaints or comments along with the actions I took.
  • Answered general Customers concerns.
07/2012 to 10/2013 Verification Specialist Pinnacle Technical Resources Inc | Colorado Springs, CO,
  • Verified Employment.
  • Education.
  • Degrees/Certificates.
  • License.
  • Process "high profile" background investigations for clients, meeting quality, time service and productivity requirements for specific high profile clients.
  • Complete all interview functions required for assigned cases.
  • Process application analysis, scope and case diagnosis, developing telephone numbers and logical source names, conducting the telephone interview, entering the data in the ESP system.
  • Complete assigned cases within customer required time frame,.
  • Contact clients and/or applicants for additional leads when required with supplemental follow-ups which are integral to the interview function.
  • Manage workload to maximize productivity and customer satisfaction.
  • Any special projects were completed as required by supervisor or manager pertaining to high profile or isolated clients.
  • Received honors for Meeting the Daily Production Requirements on a consistent basis.
04/2012 to 07/2012 Contractor Joe's Auto Parks | Los Angeles, CA,
04/2011 to 04/2012 Photo Technician Sephora | Thousand Oaks, CA,
  • Created prints according to customer specifications
  • Reviewed developed prints for defects
  • Made sure processing machines were filled with the proper solutions to process photos  
  • Maintain a clean work environment.
11/2009 to 06/2010 Lunch/Office Assistant University Parks Elementary School | City, STATE,
  • Assisted students during their scheduled lunch times.
  • Assisted with preparing and typing memos and letter.
  • Answered incoming calls, filling, faxing, and coping.
09/2007 to 05/2009 Supervisor Sam's Club | City, STATE,
  • Performed store opening duties
  • Counted cash drawers and checked all equipment for proper functioning.
  • Managed 15-30 employees
  • Resolved all customer complaints.
  • Assisted members with products and services
  • Regularly sold or attempted to up sell memberships
  • Maintained a neat clean working environment.
02/2007 to 08/2007 Cashier Home Depot | City, STATE,
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.  
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
Education
Expected in March 28, 2013 Bachelor of Science | Criminal Justice ITT-Technical Institute, Charlotte, NC GPA:
Criminal Justice 3.84
Skills
  • Customer Services (10 Years): active listener, great problem solving skills, showing concern, empathy, friendliness, people person skills, energetic and outgoing
  • Call center experience (5 years): applications/resources used: Hogan, softphone, Virtual library, Suspicious Activity Reports, Elder Abuse forms, Unusual Activity Reports, internet research tools
  • Microsoft Office (10years): Microsoft word, Microsoft PowerPoint, Microsoft Excel, and Outlook

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Resume Overview

School Attended

  • ITT-Technical Institute

Job Titles Held:

  • Cashier
  • Financial Crimes Specialist II
  • Online Customer Service Representative
  • Contractor
  • Customer Care Representative
  • Verification Specialist
  • Contractor
  • Photo Technician
  • Lunch/Office Assistant
  • Supervisor
  • Cashier

Degrees

  • Bachelor of Science

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