Cash Vault Lead Teller Resume Example Loomis

CASH VAULT LEAD TELLER

Summary

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Highlights

Accomplishments

Monitored CRS's for call volume, accuracy and maintained a 90 percent "demand met" call rate.

Experience

Cash Vault Lead Teller
February 2011 to September 2012Loomis － Rosedale, MD

Responsible for the overseeing of preparation of deliveries for ATM machines, customer deposit verification for financial institution's customers and preparation of orders that balance to the customer list by denomination and by total.
Responsible for check imaging-scan including verification of individual customer daily bank deposits.
Achieve daily standard of account processed.
Meet nightly processing deadline to make sure customer's deposits were processed.
Nightly balancing and audits.

Customer Service Representative II
July 2007 to December 2010First Merit Bank － North Olmsted, OH

Provide quality customer service to create a positive customer relationship while completing customer transactions timely and accurately.
Take ownership of the customer's request and follow through ensuring customer satisfaction and retention.
Recognize sales opportunities by making sales referrals.
Maintain the teller window cash requirements.
Maintain and promote team work.
Selling bank services ie: new accounts, loans, investments services, assisting customers while achieving monthly sells goals for new accounts and referrals.
Supported the branch and team in achieving the monthly branch goals by making recommendations to other CSR's when needed.
Compile and maintain reports accurately and timely, to obtain successful audits.
Achieved the corporate standards for being promoted to CSR II.

Sales Associate
February 2007 to June 2007Dillard's － North Olmsted, OH

Provided outstanding customer service, by assisting customers with the selecting and purchasing of store merchandise, while working with other associates to achieve the daily sale goals.
Maintain a positive professional attitude when assisting customers, while maintaining a team atmosphere by assisting other associates when and were needed.
Being familiar with merchandise in back stock, and continuously replenish the selling floor as needed.
Maintain a team atmosphere by assisting when and were needed.

August 2006 to February 2007

Worked with the local PTA supporting fundraisers while my son was in his senior year of high school, which included college visits.

Supervisor / Project Lead
January 2004 to August 2006Lockheed Martin － Cleveland, OH

Government Contractor for DFAS, DOD) Monitor CSR's ensuring that average "speed of answer" to ensure goals were met, reviewing any "not ready time".
Hold weekly team meeting to discuss and review any issues or upcoming changes.
Compile staffing reports, production reports and call reports.
Assist customers when Leads transfer calls for additional follow-up.
Monitor CSR's for call volume, accuracy, and to maintain a 90 percent "demand met" call rate.
Worked with any CSR's that was below the department standard to improve customer contact.
Conduct regularly scheduled team meetings and training sessions to increase productivity while maintaining quality.
Mentor and motivate associates to consistently perform to their highest level of competency.
Instrumental in helping the Customer Service Center achieve and maintain ISO 9000 with monthly tracking, implementing necessary changes.
Ensure that all reports were completed accurately and on time for reporting.
Liaison between Lockheed Mart.

Lead Technician
January 2002 to January 2004ACS QAT － Cleveland, OH

ACS was a contractor of the Government that was responsible for handling the functions of Retired Military Pay.
As a Lead Technician I was responsible for supporting CSR's by ensuring that they had the correct information when needed for the customer.
Contract soled to Lockheed Martin Supported the CSR's by answering questions regarding client issues.
Assist on calls that required a supervisor regarding retirees and annuitants or with any situations that was beyond a CSR's scope of responsibilities.
Handle tasks from the beginning to the end and follow up with other supervisors from different departments.
While on the QAT team my objective was to produce and maintain Quality Assurance (QA) sheets ensuring that one percent of the calls answered by the call center were accurate.
Random quality checks of associates calls and emails weekly to ensure that they were meeting all quality standards and they were accurately done, Coach associates as needed.
Substitute for the Ombudsman; duties were assisting.

Customer Service Representative
August 2000 to January 2002DFAS － Cleveland, OH

As a Customer Service Representative with DFAS I was responsible for answering calls from Military Retiree's and Navy Reservist in a timely manner.
Position outsourced to ACS.
Process and perform maintenance as related to specific calls.
Researched and solved customer problems and or complaints.
Weekly Processing of statistical reports for the Customer Service Center.
Respond to retiree's emails and questions in an accurate and timely manner.

Customer Service Representative
January 2000 to August 2000National City Bank － Bay Village, OH

My duties as a Customer Services Representative with National City Bank were to call on customers, answer questions and solve customer issues.
Lead CSR handling all back office functions.
Processing and balancing CSR's work as well as cash handling.

October 1998 to January 2000

Sales Associate
May 1996 to October 1998Macys Department Store － Albany, NY

My Daily duties as a Sales Associate with Macys were to handle the payroll and balance the store's nightly transactions.
Worked in the cash vault area preparing deposits for pickup.
Received weekly cash deliveries for the store.
Assist in balancing cashiers drawers nightly.
Worked in the merchandising area stocking the store.

Education

DiplomaCass Tech H.S － Detroit, MI

Associate Degree : BusinessUniversity of Michigan － Dearborn, MI

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