Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.Excellent interpersonal skills and customer service capabilities to include: Verbally communicating and interacting effectively with customers. Disseminating accurate information to customers. Answering customer enquiries courteously and professionally. Displaying Concern for customer needs by utilizing appropriate eye contact and facial expressions. Ability to handle customer complaints and defuse crisis situations. With 6 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Outstanding record of office productivity in the following areas: Rapid learning capabilities for the storage of time sensitive documents. Utilizing office technology efficiently and accurately in order to maintain data integrity. Excellent record of data entry, consistently demonstrating a well below average error rate.
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