Cash Cage Supervisor Resume Example
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CASH CAGE SUPERVISOR
Summary
Hardworking Cage Supervisor who started off as a cashier, and quickly promoted within a year to current position which has been held for nearly six years. Successful at accurately cashing, processing and redeeming chips, tokens, personal checks, debit and credit card transactions. Committed to resolving all guest complaints and inquiries in a courteous and timely manner. A real self starter, and motivated individual who is able to work well with individuals or groups of people to complete common tasks.
Skills
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Experience
Cash Cage Supervisor|Agua Caliente Casino Rancho Mirage - City , STATE|11/2014 - Current
- Cashed out chips and betting slips from casino patrons and performed other financial transactions.
- Complied with all federal and state regulations by completing required casino forms pertaining to cage transactions.
- Received, secured and distributed large sums of money, added funds to casino safe and completed all forms and documentation.
- Used NeWave to record and report transaction information.
- Redeemed coins and tokens for cash at customer request.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Earned reputation for being a hard worker.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Head Cashier/Bookkeeper|The Home Depot - City , STATE|07/2011 - 10/2014
- Researched and resolved collections and billing disputes with tact and efficiency.
- Consistently increased sales by developing key customer relationships.
- Automated office operations, managing client correspondence, record filing and data communications.
- Entered weekly sales and customer count sheets for review by management.
- Prepared yearly, monthly, weekly, and daily documents for financial audits and presented audit findings to Manager on duty.
- Supported human resources by certifying and processing payroll, electronic deposits and pay adjustments while distributing checks.
- Assisted with purchases, locating items and signing up for rewards programs.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Resolved issues with cash registers, card scanners and printers.
- Learned roles of other departments to provide coverage and keep store operational.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
- Oversaw work of 20 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Trained new team members in cash register operation, stock procedures and customer service.
- Monitored exits for security issues.
- Accepted merchandise returns.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Helped customers find specific products, answered questions and offered advice.
Casino Main Banker|Fantasy Springs Resort Casino - City , STATE|05/2007 - 04/2011
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Completed all gaming forms and reports and assisted customers with credit-related problems.
- Redeemed coins and tokens for cash at customer request.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption, to meet diverse guest needs.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
Education and Training
Coachella Valley High School||City|06/2003High School Diploma
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Resume Overview
School Attended
- Coachella Valley High School
Job Titles Held:
- Cash Cage Supervisor
- Head Cashier/Bookkeeper
- Casino Main Banker
Degrees
- High School Diploma
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