Patient Accounts Representative with nine years of experience in key areas of Customer Service, Collections, Financial Counseling, and Cash Applications. Possession of knowledge in insurance processing, payment posting, STAR Financial, and Microsoft Office.
October 2015 to Current
Beacon Health SystemElkhart, INCash Applications Representative
Accounts Receivable from patients, insurance companies, and hospital departments.
Posting of patient and insurance adjustments.
Balancing and maintaining the safe, petty cash, and cash drawers.
Uploading daily Rev Spring files.
Working hand in hand with the Finance Department to ensure cash postings balance to hospital bank account and ledger.
Fulfilling change orders and making deposits for other organizational departments.
Face to face customer service regarding balances, complaints of care, billing inquiries, payment plans, and charity care.
October 2009 to October 2015
Beacon Health SystemElkhart, INCustomer Service Representative/Self Pay Collector/Financial Couselor
Answering patient and insurance calls regarding billing, payment plans, complaints, and general patient accounting questions.
Billing to insurance companies.
Working correspondence from insurance companies and patients.
Estimates of service costs.
Collections on patient balances.
Working with the uninsured for payment arrangements and possible charity care.
Coordination with other organizational departments regarding billing and patient concerns.
June 2005 to April 2009
Beacon Health SystemElkhart, INHealth Promotion Assistant, Community Outreach
Coordinating staff schedules for multiple events.
Maintaining accuracy of screening equipment and inventory of supplies.
Organization of large scale health fairs.
Follow up with screening participants via phone.
Data entry including complete health screening results.
Processing of payroll.
Maintaining employee files including credential management, updating and creating documents, and basic office duties.
Education and Training
Indiana University South Bend, INBusiness and Econimics Associate of Science