case manager wdf resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Case Management Tracking
  • Decision Making
  • Documentation and Reporting
  • Data Entry and Analysis
  • Problem-Solving
  • Email and Telephone Etiquette
  • Microsoft office office
11/2014 to Current
Case Manager WDF Canon Business Process Services Scranton, PA,
  • Interview clients to assess needs and eligibility for TANF, Assistance, Medicaid, Food Assistance, Medicaid
  • Gather and document personal information, financial and employment information, verifications and other documentation as required by program rules and guidelines
  • Conduct interviews in person, over the phone, or in the field
  • Authorize or deny participation in and payments from public assistance programs and services
  • Develop cooperative plan to meet client needs
  • Assist clients in obtaining, understanding and utilizing services
  • Provide information and answers questions regarding different programs
  • Advise clients regarding rights and responsibilities for participating in programs and services
  • Make referrals and recommendations
  • Establish goals and timelines; identifies service delivery problems or barriers and initiates problem resolution
  • Conduct case conferences, as required
  • Provide ongoing case management and oversight
  • Analyze the appropriateness and effectiveness of case plans and services utilized by clients
  • Monitor compliance with participation requirements
  • Research case inquiries, case alerts, match listings, case discrepancies or special reviews
  • Make adjustments to cash payments or participation in programs, as needed
  • Act as agency representative at state hearings
  • Prepare necessary documentation
  • Take action as instructed
  • Maintain related documentation and reports as required by local, state and federal guidelines
  • Gather statistical information regarding work activities
  • Maintain contact logs
  • Document all work activities in case files
  • Attend conferences, workshops, and training, as required
  • Maintain regular and predictable attendance.
12/2007 to 11/2014
Word Processor Vacasa Pacific City, OR,
  • I track attendance for our OWF Assignment Activities, Scan in TADS, and conduct routine quality check procedure on TADS completed
  • I assign TADS, 3804’s, Hearing request, sanction inquiry forms, FHR’s and Good Cause documents to workers for processing
  • Establish and create reports
  • Compile data for weekly/monthly reports
  • Investigates problem situations and provides information in response to questions from center staff and or the general public regarding TADS and Sanctions
  • Cover front desk as needed
  • See walk ins
  • Maintain FHR Report, Hearing logs, 3804 log and cover SAN/TAD phones
  • Provide recommendations for operational improvements, participates in unit, and other meetings or committees
  • I participate in trainings on a regular basis
  • I am the liaison with other areas in the agency regarding all SAN/TAD inquiries
  • Interacted with Employers for job placements for the customers
  • Developed a screening process to match customers with job placement in areas where they had experience, interest and/or knowledge
  • Handled all correspondence for Business Services; Created Fliers and other forms and documents and completed all RMS for Business Services Unit
  • Provided recommendations for operational improvements, participated in unit, and other meetings or committees
  • Participated in trainings and communicated with other areas in the agency regarding Business Services inquiries.
12/1994 to 12/2006
Customer Service Specialist Help At Home Oxford, MS,
  • Monitored and answered phone calls
  • Kept all logs for unit of intakes, mail Backs, data matches, hearings, hospital referrals, CMS packets
  • Responsible for weekly employment letters, pulling files, scheduling appointments
  • Mailed out applications and other various agency forms
  • Ordered supplies and forms for unit
  • Tracked RMS reports
  • Transferred cases to workers for processing, supervised WEP and temp workers
  • Provided information regarding the laws and regulations governing assistance and service programs, customer rights and responsibilities
  • Pre-screened applicants
  • Processed Child Care
  • Completed reports as necessary
  • Participated in meetings and training as assigned
  • Communicated with other areas within the agency.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
01/1994 to 12/1994
File Clerk Franklin City, STATE,
  • Scanned and filed forms, reports, correspondence and receipts.
  • Retrieved requested files and delivered to appropriate personnel.
  • Organized and filed loose-leaf paperwork and documentation.
  • Prepared outgoing packages for pickup by various delivery services.
  • Pulled files for staff, management and third-party requests.
Education and Training
Expected in 01/2008 to to
Associate of Science Degree:
Academy of Court Reporting - Columbus, Ohio
Expected in 01/1989 to to
College Prep Courses:
Eastmoor High School - Columbus, Ohio
Expected in to to
Bachelor’s Degree:
Ashford University - Columbus, Ohio

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Resume Overview

School Attended

  • Academy of Court Reporting
  • Eastmoor High School
  • Ashford University

Job Titles Held:

  • Case Manager WDF
  • Word Processor
  • Customer Service Specialist
  • File Clerk


  • Associate of Science Degree
  • College Prep Courses
  • Bachelor’s Degree

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