Compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve homelessness issues and thrive on their own terms.
Detail orientted- exhibiting excellent communication, problem solving and strategic planning skills. Passionate about helping others.
Journey Home Case Manager serves homeless families with children who are residing throughout the Seattle and King County area. Work part of a team of Case Managers and Housing Advocates working with families in crisis referred from a variety of entry points. The majority of time is spent out of the office, working with clients around goal planning and budgeting, and providing advocacy, information and referrals to services with the eventual goal of helping the families establish and maintain a permanent home.
Maintained a caseload of 15-28 clients, working under strict deadlines.
Provided mental health support to homeless clients, and connected them with community resources.
Directed all protective placement, case management, parent education and family reunification activities.
Communicated with public social and welfare agencies to obtain and provide information.
Interviewed clients individually and with families to determine what services would best address their needs.
interviewed patients or family to obtain demographical and financial/insurance information. Data is entered into the Medical system. scan insurance cards and documents, complete admissions, verify insurance, call payers for authorization and entering data into registration system. Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
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