case manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Able to operate in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life. Versatile Case Manager with expertise in many different environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver. Driven, hardworking and US ARMY Active Duty veteran. Human Services Student bringing patient care, and treatment management expertise. Adaptable and resilient with strong attention to detail, and emergency response experience. Evaluated treatment progress and adjusted treatment plans accordingly. Educated clients to foster in-depth understanding of diagnosis or treatment. Dependable student seeking to gain hands-on experience in direct patient care in a case manager role. Skilled in prioritizing care, assisting with care planning and educating patients. On track to graduate in Psychology B.A.

  • Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
  • Customer service
  • Issue receipts
  • Quality management
  • Supply chain
  • Staff management
  • Shipping and receiving
  • Order picking and processing
  • Staff supervision
  • Safety and compliance
  • Driving and transportation
  • Cost reduction
  • Correction action planning
  • Quality control
  • Patient management
  • Indirect patient care
  • Interdisciplinary collaboration
  • Progress evaluations
  • Case management
  • Direct patient care
  • Patient privacy
  • Client education
  • Resource advocacy
  • Goal setting
  • Community resources
  • Patient and family advocacy
  • Community Outreach
  • Logistics Analysis
  • Operations Control
  • Project Management
  • Daily Operations Management
  • Purchasing Management
  • Profit and Loss Management
Work History
Case Manager, 01/2020 to 08/2020
Valley HealthWoodstock, VA,
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Managed caseload of 120 children in DCS care to provide comprehensive, community-based care.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Collaborated with external agencies to meet educational and transitional needs of clients.
  • Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
  • Liaised with teachers to develop Individualized Education Programs to provide quality education for students with disabilities.
High Needs Case Manager, 01/2019 to 01/2020
Arizona's Children AssociationBuckeye, AZ,
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients
  • Helped patients receive appropriate, high-quality care with reasonable results
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to question and concerns
  • Evaluated treatment plans against individual goals and healthcare standards
  • Worked with different disciplines to provide cohesive care to patients
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
  • Updated patient charts using ClaimTrak with data such as services to keep records current and support accurate treatments
  • Managing case load of 69 children, adolescents and adults, providing comprehensive, community-based care
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
  • Participated in education activities, including evidence-based practice project implementation/curriculum activities
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies
  • Performed ongoing assessments to evaluate mental health needs, working with children's team/adult team to initiate, manage and modify individualized plans of care
  • Participated in multidisciplinary meetings focused on providing comprehensive assistance
  • Gathered information about useful resources and helped coordinate referrals
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments
  • Delivered in-home care to disabled children and adults
  • Collaborated with multidisciplinary teams of school psychologists, teachers, guardians and administrators to create and implement Individualized Education Plans (IEPs)
  • Engaged patients with games, crafts, cooking, music, reading and other activities.
Logistics Operations Manager, 06/2014 to 08/2017
Cvs HealthAuburn, AL,
  • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues
  • Maintain metrics, reports, process documentation, customer service logs, or training or safety records
  • Supervise work of logistics specialists
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
  • Oversaw and motivated team of 6 employees in warehouse to increase efficiency by 100%
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Conducted inventory audits with 100% accuracy following company procedures
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Provided assistance with document processes, both inbound and outbound, including document sorting, logging and work order creation
  • Worked with internal staff to ensure documents are processed and timely sent for closing
  • Performed duties and provided service in accordance with established operating procedures and company policies
  • Maintained document control system including, work instructions, procedures and associated databases
  • Designed, planned, organized and directed orientation and training programs for employees or customers
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution.
Cashier, 08/2013 to 04/2014
Cosentino's Food StoresIndependence, MO,
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Process merchandise returns and exchanges
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
No Degree: Psychology, Expected in to Columbia College of Missouri - Savannah, GA
License: Real Estate Salesperson, Expected in 11/2022 to Arizona School of Real Estate And Business - Glendale, AZ,
  • Honor Graduate in enlisted Basic Training cycle, June 2014
  • Obtained several letters of recommendation for promotion in recognition of distinguishing actions, 2014-2017
  • Awarded “Superior Leadership” distinction by upper management in November 2015 & November, 2016
  • 3 years' Logistics management experience managing $15M store with 6 employees; experience covers profit / loss, personnel, disciplinary action, scheduling, sales, customer service, organization management, daily operations, PLL, budgeting and forecasting, sales / revenue
  • Exceeded departmental sales goals by 100%
  • Oversaw extensive Task Force Operations for overseas deployment to Afghanistan (Did not deploy)
Member, Quartermaster Corps, 2014 to 2017
Native or Bilingual

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Resume Overview

School Attended

  • Columbia College of Missouri
  • Arizona School of Real Estate And Business

Job Titles Held:

  • Case Manager
  • High Needs Case Manager
  • Logistics Operations Manager
  • Cashier


  • No Degree
  • License

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