A seasoned Program Director of supportive services well versed in facets of Case Management, Human
Services, Strong Counseling Skills, ,
has extensive experience in social work.
Has strong desire to assist society through crisis management and
Life Coach *Conflict Resolution
Case Manager01/2005 to 01/2008Jabez OutreachSpringfield, IL.
PROGRAM DIRETOR/ PROGRAM MANAGER/ CASE MANAGER01/2003 to CurrentABUNDANT FAITH SUPPORTIVE SERVICESSPRINGFIELD, IL
Prepared, manages and monitors grant funding for state and federal grants including grant renewals, quarterly reporting, annual close-out reporting and client service reports Administered agency budget, monitor contract compliance and revenue expenses; manages vendor contracts for the agency Balanced all accounts receivable and payable functions including; processing invoices and check deposits Supervised and improved all employees and conduct all human resource functions for the agency from interviews and hiring to evaluations and discipline; also monitor timesheets and employees and volunteers; process payroll and record keeping Collaborate with the Heartland Continuum of Care Contributed assistances on the annual HUD NOFA grant application process Advocated with the annual homeless street count Attend monthly Continuum & Steering committee meetings Prepared and submit monthly financial reports to the Chief of Staff and Supportive Services Advisory Committee Pioneered monthly Advisory Committee meetings Spearheaded and empowered monthly staff meetings Transformed all mandatory and annual grants funder conferences Assembled and report bi-weekly to staff meetings with the Chief of Staff Developed Program Manager, Case Manager, interns and volunteers Recommended staff trainings and development Authorize all housing maintenance requests Coordinated intervention with clients and staff as needed Monitor and assure compliance with the Section-8 Housing program; HAP contract Allocated for enforcing tenant leases, rent collection and tenant charges, maintenance and Research and investigated for new funding sources for grant proposals to government funding sources Critiqued and maintains personnel files for all department staff Individualized and executed changes in employee time records, including vacation, sick time and personal Handled other duties as assigned with consideration given to priority of clients Instilled backup support for the Manna Storehouse Food Pantry; ordering food, setting up and Distribution Make referrals and provide advocacy based on needs assessed through individual assessments Corresponded crisis intervention-assist individuals and families (residential and nonresidential) with food, rent and/or utility assistance Coached clients to complete and follow-up on individual service plans Initiated needed transportation Overhauled clients with referrals, advocacy, and follow-up services needed to achieve client goals Prioritized client notes, contact forms and referral logs for all clients Enhance and manage integrity of the transitional facility Produced weekly house inspection Scheduled streamlined regular house meetings with clients Interacted on-call availability to clients for emergencies Managed basic office duties, support and phone coverage Eliminated other duties as assigned with consideration given to priority of clients Assist with the development of client training and life skills workshops Monitor and assure compliance of the transitional supportive housing program Mediated applicants to ensure qualification of housing program Attain/copy proof of qualifying homeless/move-in documentation Negotiated and assure compliance of the AFSS Transitional Residential Manual Consolidated HUD Service Point database system on a weekly basis Incorporated client information in system for Enter/Exit in the programs Communicated weekly update reports on clients verbal and/or written Conceptualized client quarterly and end of the year reports for; DHS, HUD, DCEO Awards & Distinctions CERTIFIED ALCOHOL AND DRUG COUNSELOR (2016) Volunteer - Be Strong Families as an Parent Educator PARENT EDUCATOR FOR THE PARENT PLACE SPRINGFIELD, IL State of Illinois Food Service Sanitation Certification (04/26/2013).
Masters: Human ServicesUniversity of IllinoisSpringfield, ILHuman Services Critical Perspective/Human Services, Alcoholism and Substance Abuse, Social Policy & Human Services, Advanced Interviewing/Intervention, Assess/Treatment-Substance Abuse, Ethics and Professional Development, Dual Diagnosis and Relapse Prevention.
Bachelor: Social Work, Organizational LeadershipUniversity of IllinoisSpringfield, ILSocial Work, Organizational Leadership
Associate: SociologyLincoln Land Community CollegeSpringfield, ILSociology
Thesis: "Legalization of Marijuana" examines the different approaches to marketing and product branding in industries globally. Questions how cultural industries vary in landscape, materialist and branding.
The Parent Place (Parent Educator 2013)
Internship A+ DUI Services, LLC.
Fellowships and Awards
Outstanding student award: Fall 2008
Employee of the month 2007
Outstanding student award: Fall 2008
Jones, A. Winning Customer Service, Random House, 2000.
Jones, A. and Simmons, P. The Customer Is Sometimes Wrong, Penguin Books, 1998.
Papers and Lectures
“Transitions: Problems and Successes”
Mid-Atlantic Users Group
Second Annual Conference
Washington, DC, October 2014
accounts receivable, agency, backup, basic, budget, bi, Case Manager, Coach, conferences, Conflict Resolution, contracts, COUNSELOR, crisis intervention, client, clients, database, Diagnosis, documentation, Educator, financial reports, forms, government, Grant Writing, grants, grant proposals, grant application, hiring, human resource, inspection, Leadership, notes, meetings, office, monitors, Organizational, process payroll, personnel, Public Speaking, record keeping, reporting, Research, Staff Supervision, phone, transportation, workshops, written