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Case Manager Resume Example

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CASE MANAGER
Professional Summary
Compassionate case manager who actively listens and builds trust to help clients resolve personal issues and achieve life goals. Specializing in case management, situational assessments, conflict resolution and exceptional communication. Working effectively  with clients and families who may be in crisis. Acts as a sympathetic guide and advocate to help them navigate complex and stressful situations.
Skills
  • Exceptional communication skills
  • Ability to de-escalate clients in another vulnerable emotional state
  • Ability to maintain required records
  • Experience with diverse populations
  • culturally 
  • Case planning
  • Case management
  • Group facilitation, presentation, and organizational skills
Additional Information
  • Authorized to work in the US for any employer
Work History
December 2015Case Manager | Company Name | City, State
  • Provide intense case management to at risk and homeless youth.
  • Secured housing, medical care and employment for clients by working with Heartland workforce solutions and Health and human services.
  • Referred clients to social services agencies.
  • Maintained regular contact with clients, including visiting clients' homes.
  • Collaborated with court, law enforcement and community providers.
  • Investigated suspected cases of child abuse, neglect and exploitation.
  • Collaborated with the program director to determine and reduce the risk of self-harm and suicide.
  • Referred clients to psychiatric and medical examinations, as well as to family assessment planning teams.
  • Testified under oath to help the court make custody decisions.
May 2015-CurrentDriver Education Instructor | Company Name | City, State
  • Provide drivers education training to both teens and adults in classroom and behind the wheel.
January 2013-June 2014Tracker | Company Name | City, State
  • Responsible for providing supervision to youth that were court appointed to be placed on ankle monitor.
  • Collaborated with court, law enforcement and community providers.
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Maintained regular contact with clients, including visiting clients' homes.
August 2011-September 2013Teen specialist/ Resource specialist | Company Name | City, State
  • Provided intensive case management for pregnant and parenting teens.
  • Facilitated leadership classes and parenting classes for pregnant and parenting teens.
  • Maintained regular contact with clients, including visiting clients' homes.
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Investigated suspected cases of child abuse, neglect and exploitation.
October 2010-August 2012Housekeeper | Company Name | City, State
  • Responsible for cleaning and sanitizing patient rooms, admin offices, and being available for emergency calls.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Accepted accountability for all assigned building keys, master keys and access cards.
Education
2012Bachelor of Science: Criminal JusticeKaplan University, City, State
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Resume Overview

School Attended

  • Kaplan University

Job Titles Held:

  • Case Manager
  • Driver Education Instructor
  • Tracker
  • Teen specialist/ Resource specialist
  • Housekeeper

Degrees

  • Bachelor of Science : Criminal Justice

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