Case Manager Resume Example Wheeler Mission

CASE MANAGER

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Motivated to apply education and learned abilities to enhance daily operations. Eager to learn new skills and advance knowledge with hands-on experience.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges.

Skills

Guest advising
Guest assessment
Emotional awareness
Intake and discharge
Peer Counseling

Crisis intervention
Knowledge in Addictions
Treatment planning
Biblical counseling background
Office administration

Experience

Wheeler Mission | Bloomington, INCase Manager04/2019 - Current

Coordinated resources from diverse providers for intervention plans.
Reviewed and recorded progress of patients.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Collaborated with various healthcare providers to facilitate delivery of services.
Coordinated support services and optimized communication between healthcare workers and patients.
Coordinated between various entities to manage cases.
Documented plans, findings and results and submitted to employers and insurance carriers.
Fostered staff satisfaction and performance by implementing improved disciplinary policies.
Supported clerical needs, including taking messages, scanning documents and routing business correspondence.
Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Organized and maintained documents, files and records.
Planned and implemented lessons using various teaching strategies to meet diverse guest needs.
Mentored and counseled students with social adjustment and academic problems in enhancing life skills.

Wal-Mart Stores Inc. | Noblesville, INStore Management11/2005 - 11/2015

Hired and trained and dismiss
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Prioritized sanitation, safety and health standards in work areas.
Reduced process lags by effectively managing 300+ employees for productivity and efficiency improvement.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Achieved sales quota by brand marketing.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Worked closely with departments and assistance to formulate and build store brand and strategy.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Coordinated sales reports, reconciled accounts and made bank deposits.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Updated store pricing, signage and merchandising based on current promotions.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Assessed, optimized and elevated operations to target current and expected demands.
Supported management in exceeding customer service and quality standards.

Wheeler Mission | Bloomington, INGuest Service Coordinator

Coordinated resources from diverse providers for intervention plans.
Coordinated support services and optimized communication between healthcare workers and patients.
Collaborated with various healthcare providers to facilitate delivery of services.
Reviewed effectiveness of treatment for individual and family situations.
Determined and coordinated appropriate level of care to meet individual patient needs.
Coordinated between various entities to manage cases.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Utilized necessary sources to compile data gathered from various sources.
Supported facility by compiling paperwork and taking detailed meeting minutes.
Answered calls to answer customer questions.
Handled all delegated tasks, including projects and Data.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.

Education and Training

City Vision University | Kansas City, MOBachelor of Science in Addictions Counseling

Rod And Staff ACBC | Greenwood, iNCounseling in Biblical Studies09/2019

Wheeler Mission | Bloomington, iNSome College (No Degree) in Biblical Studies

Advanced Theology & Biblical Counseling Recipient

Round Lake Senior Highschool | Round Lake, ILHigh School Diploma05/1983

Resume Overview

Companies Worked For:

Wheeler Mission
Wal-Mart Stores Inc.

School Attended

City Vision University
Rod And Staff ACBC
Wheeler Mission
Round Lake Senior Highschool

Job Titles Held:

Case Manager
Store Management
Guest Service Coordinator

Degrees

Bachelor of Science in Addictions Counseling
Counseling in Biblical Studies
Some College (No Degree) in Biblical Studies
High School Diploma

Case Manager Resume Example

Resume Score: 80%

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