case manager resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Accomplished Federal Pretrial Services Officer Intern. With significant experience working with individuals that have behavioral and psychological disorders. Strong technical proficiency with systems such as The Justice Web Interface (JWI) and the Probation and Pretrial Services Automated Tracking System (PACTS). Routinely translated for patrol officers at The South Mountain Precinct during traffic stops. In-depth knowledge of de-escalation strategies coupled with social working skills and law enforcement arresting procedures.

  • Bilingual (Spanish and English)
  • Recordkeeping and Bookkeeping
  • Office Equipment Operations
  • Expert with Outlook, Microsoft Office, Powerpoint, and Excel
  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Meticulous and Organized
  • Appointment Scheduling
  • Call Answering and Routing
  • Proficient with The Probation and Pretrial Services Automated Case Tracking System (PACTS)
  • Skillful with the National Criminal Justice Reference System (NCJRS)
  • Experienced with the Justice Web Interface system(JWI)
  • Court report documentation
  • State and Federal Legal Knowledge
  • Firearm Basic Training
  • Electronic Monitoring
  • Mental Health Disorders Knowledge
  • Conflict Resolution
  • Friendly, Positive Attitude
Education and Training
Arizona State University Phoenix, AZ, Expected in 12/2020 Bachelor of Science : Criminology And Criminal Justice - GPA :
Tempe High School Tempe, AZ Expected in 05/2016 High School Diploma : - GPA :
Salinas Valley Memorial Healthcare System - Case Manager
Salinas, CA, 09/2021 - Current
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Informed patients and families of treatment options, medications, and at-home care strategies.
  • Procured resources from diverse providers to develop specified intervention plans for patrons.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Assessed cases for instances of abuse and neglect and took appropriate action.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
  • Constructed case notes and comprehensive reports for data entry into NextGen portal.
  • Protected patient data in alignment with HIPAA privacy protocols.
  • Conducted assessments to obtain information for participant-centered plan of care.
Dental Care Alliance - Hygiene Coordinator
Bloomington, IL, 03/2021 - 12/2022
  • Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
  • Accurately collected and recorded patient medical and dental histories.
  • Customized dental prophylactic treatment to meet individual patients' needs.
  • Managed dental records and entered information using Dentrix to keep important patient information on file.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated and entered patient information into system.
  • Arranged documents for insurance claims.
    Scheduled cleanings and dental appointments for patients using appointment software.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Educated patients about post-operative and at-home care for optimal outcomes.
Maricopa County Adult Probation Department - Adult Probation Officer Intern
City, STATE, 01/2020 - 04/2022
  • Maintained confidential case documentation.
  • Maintained thorough case history records and wrote detailed reports.
  • Developed workable solutions for recurring problems for offenders.
  • Administered conflict resolution strategies to help offenders resolve disputes.
  • Referred offenders to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
  • Completed intake assessments with offenders and drafted community re-entry plans following release.
  • Coordinated mental health assessments for offenders.
    Routinely assisted officers with the activation of monitoring bracelets for offenders being released under pretrial supervision.
  • Worked in collaboration with offenders to fully participate in rehabilitation planning.
  • Completed assigned tasks with little or no supervision.
    Assisted Officers during initial intake appointments in which the offenders were notified of their requirements for their conditional releases and were required to sign the Pretrial Services Division initial intake sheet.
  • Worked with offenders to help them understand how substance abuse and anger management issues affect criminal behavior and had them sign behavior agreement forms.
  • Regularly connected with probationers over the phone to assess their compliance with the outlined probation contracts and rehabilitation plans.
  • Managed daily tasks such as completing before court calls to make sure probationers were aware of their upcoming court hearings.
  • Regularly updated offender case notes through the Integrated Criminal Justice Information System (iCIS).
U.S. Pretrial Services - U.S. Pretrial Services Intern
City, STATE, 08/2019 - 12/2019
  • Regularly assisted Pretrial Officers during bail interviews to collect information from defendant in order to assess risk of nonappearance. Information collected from defendant included: ties to the community/family, ties to foreign countries, travel to foreign countries, employment, stable housing, home ownership, criminal history, substance use, and mental health.
  • Assisted Pretrial Officers from time to time with translating in Spanish for defendants. Regularly verified social and legal data that was collected during the bail interviews on each defendant by speaking with close relatives or friends of defendant.
  • Created dozens of modified bail reports for defendants making their initial appearance in Magistrate court.
  • Routinely recommended release conditions to court based on defendants risk assessments. Release conditions were made least restrictive in order to achieve the core principles of the presumption of innocence and the fair and impartial administration of justice.
  • Assisted Pretrial Officers with visiting defendants at the Crossroads Treatment Center and would counsel the defendants along with arranging for post-release services such as employment, transportation, and housing assistance to help each offender reintegrate into society.
  • Observed and recommended special community services opportunities to support proactive rehabilitation for defendant in hopes of instilling positive change for their lives.
    Advanced knowledge of the Safety and Firearms program as well as the Short Term Assessment and Rapid Reintegration program.
  • Tracked information for summary documentation to strengthen case outcomes.
  • Assisted in the supervision of defendants to monitor compliance with court ordered conditions. Assisted with location monitoring for sex offenders to ensure they are following court ordered requirements.
  • Frequently monitored urine analysis testing and mastered interpreting results, collection procedure, and protocols.
Spanish :
Full Professional
Negotiated :

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Resume Overview

School Attended

  • Arizona State University
  • Tempe High School

Job Titles Held:

  • Case Manager
  • Hygiene Coordinator
  • Adult Probation Officer Intern
  • U.S. Pretrial Services Intern


  • Bachelor of Science
  • High School Diploma

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