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Case Management Supervisor Resume Example

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CASE MANAGEMENT SUPERVISOR
Summary
Experience Social Services Foster Care Worker with a BA in Psychology. Certified Victim's Advocate with strong background in the mental health, social services and criminal justice fields. Extensively trained in domestic violence, sexual abuse, substance abuse, and forensic interviews. and an in-depth knowledge of the court system.
Skills
  • SOVA Applications Grief Counseling
  • Microsoft Applications Sexual Assault Interviews
  • Data Entry Conflict resolution training
  • Court procedures Exceptional problem solver
  • Child Protective Services (CPS) knowledge Parenting skills educator
Accomplishments
  • Completed Victim Advocate Training thru Office For Victims of Crime Training & Technical Assistance Managed a caseload of more than 28 clients at any given time Nominated for "Our Champion" Case Worker in 2009 and 2010 by teen victims of child abuse and neglect.
  • Created and implemented family treatment plans for families at risk of criminal domestic violence.
  • Successfully coordinated services for victims and families such as: Substance Abuse Counseling, Parenting Classes, Cognitive Therapy, and provided contact information for other helping agencies.
Experience
10/2015 to Current
Case Management SupervisorCompany Name － City, State
11/2014 to 06/2015
Substitute TeacherCompany Name － City, State
  • position filling in for certified teachers during unexpected absences.
  • Duties Include: Teaching, lesson plans, attendance documentation, discipline referrals, classroom management, and other duties as assigned by the school Principal.
06/2014 to Current
Customer Service ProfessionalCompany Name － City, State
  • position working for ATT in Customer Service and Pearson Customer Support.
  • Answering incoming calls, chats and emails from customers who need assistance with their accounts.
06/2012 to 12/2012
Human Services CoordinatorCompany Name － City, State
  • Case management of 12 youths in foster care who had special needs requiring high level management.
  • Interviewed and assessed 12 juvenile clients each month.
  • Selected and compiled relevant information and resources for clients to support them in overcoming abuse and neglect.
  • Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload.
  • Cultivated positive relationships with other , programs and associations.
  • Implemented therapeutic plans for each child and recorded child's progress in case file.
  • Built positive rapport with law enforcement officers, court officials and community service agencies.
  • Communicated regularly with family members and significant others during the treatment process.
  • Referred family members to outside support options to help them cope during times of increased stress.
  • Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs.
  • Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and emotional problems.
  • Acted as a role model for clients by exhibiting positive behaviors.
02/2011 to 04/2011
Victim AdvocateCompany Name － City, State
  • Made initial contact with victims of violent crimes.
  • Assisted Victims with understanding the investigation and court process.
  • Escorted Victims to bond hearings, magistrate hearings, and general sessions court.
  • Counseled victims on court attire, testimony, and provided support through the process.
  • Worked closely with investigators to provide a timely response to victims on-scene to assist in providing accurate information for investigators.
  • Selected and compiled relevant information and resources for victims to support them in overcoming mental and emotional problems.
  • Referred clients to outside social service providers to address psychiatric and personal issues.
  • Built positive rapport with law enforcement officers, court officials and community service agencies.
  • Referred family members to outside support options to help them cope during times of increased stress.
  • Acted as a role model for clients by exhibiting positive behaviors.
  • Completed SOVA applications to assist victims financially.
  • Provided copies of related incident report.
  • Kept current logsof each case assigned.
12/2007 to 09/2010
Human Services Specialist IICompany Name － City, State
  • Interviewed and assessed allegations of abuse and neglect for new clients.
  • Selected and compiled relevant information and resources for clients to support them in overcoming abuse and neglect.
  • Assessed and wrote treatment plans and weekly progress notes for each client and family assigned to caseload.
  • Referred clients to outside social service providers to address psychiatric and personal issues.
  • Completed documentation for all clients attending rehabilitation sessions.
  • Pursued ongoing education and training opportunities to further develop professional skills.
  • Cultivated positive relationships with other mental health professionals, programs and associations.
  • Administered discipline appropriately and set limits for behavior with foster children when they disrupted placements.
  • Implemented therapeutic plans for each child and recorded child's progress in case file.
  • Built positive rapport with law enforcement officers, court officials and community service agencies.
  • Communicated regularly with family members and significant others during the treatment process.
  • Referred family members to outside support options to help them cope during times of increased stress.Conducted individual counseling sessions to address physical, mental, social and emotional problems caused by substance abuse.
  • Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs.
  • Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems.
  • Acted as a role model for clients by exhibiting positive behaviors.
Education and Training
2007
BACHELOR OF ARTS: SociologyClemson University － City, StateSociology
2004
Psychology and Sociology coursework. Criminal Justice coursework. Social Science, Social Welfare and Social Work coursework. Justice and Law Administration coursework.ASSOCIATE OF ARTS
Central Carolina Technical College － City, StateGraduated with Honors Who's Who in Americas Junior Colleges
Skills
academic, Microsoft Applications, Case management, Conflict resolution, Counseling, Criminal Justice, client, clients, Customer Service, Customer Support, Data Entry, documentation, educator, filling, law enforcement, Law, lesson plans, notes, mental health, problem solver, progress, Psychology, rapport, rehabilitation, Teaching, treatment plans
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Resume Overview

School Attended

  • Clemson University
  • ASSOCIATE OF ARTS
  • Central Carolina Technical College

Job Titles Held:

  • Case Management Supervisor
  • Substitute Teacher
  • Customer Service Professional
  • Human Services Coordinator
  • Victim Advocate
  • Human Services Specialist II

Degrees

  • BACHELOR OF ARTS : Sociology
    Psychology and Sociology coursework. Criminal Justice coursework. Social Science, Social Welfare and Social Work coursework. Justice and Law Administration coursework.

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