case consultant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Case Consultant, 10/2020 - Current
Chumash Casino Santa Ynez, CA,
  • Extensive training to be able to provide case consultant provided exceptional customer service, empathy, and compassion to our clients by resolving client issues in a professional manner scheduling appointment for our investigation inbound calls and placing outbound call: Software; Salesforce, OneNote, LIVR and Windows 10.
  • Established quality standards and performed work according to project schedules.
  • Oversaw project schedules and evaluated progress toward important milestones at every phase of project.
  • Researched and analyzed operations to ascertain detailed client needs.
  • Maintained current knowledge of market trends to help clients feel fashionable and flattered by styles.
  • Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
Guest Service Agent, 05/2018 - Current
Durr Systems Inc Fremont, CA,
  • Expedite guest arrival and departure processes to include all necessary payments Answer incoming calls and any inquiries pertaining to hotel services.
  • Train Guest Service Agent high quality customer service Negotiate rates for long term extended stays.
  • Seek referrals for potential customers and businesses to generate sales.
  • Resolve any complaints and problems from guests to ensure 100% customer satisfaction Inspect and ensure the lobby, dining area, and overall hotel areas are neat and clean.
Human Resource Manager, 10/1996 - 03/2020
Afmic American Family Mutual Insurance Company, S.I. Jacksonville, FL,
  • Plan and coordinate an organization's workforce to best use employee's talents.
  • Link an organization's management with its employees.
  • Administer employee services.
  • Advise managers on organizational policies, such as equal employment opportunity and sexual harassment.
  • Coordinate and supervise the work of specialists and support staff.
  • Oversee an organization's recruitment, interview, selection, and hiring processes.
  • Handle staffing issues, such as mediating disputes and directing disciplinary procedures.
  • Automatic Data Processing QuickBooks Recruitee software Taleo Oracle HCM Cloud Peoplesoft Window 10 Outlook Microsoft Excel Publisher Word SharePoint.
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Sales Specialist, 09/2014 - 12/2018
American Express Kansas City, MO,
  • Coordinating the sales team and assisting with recruiting and training new hires.
  • Providing product demonstrations to staff and clients and taking the lead in resolving complaints.
  • Analysis skills team performance and scheduling training/refresher sessions accordingly.
  • Conducting market research and sharing findings with the team.
  • Working alongside the team to draw up strategies to increase customer base.
  • Setting sales targets and implementing incentives.
  • Providing accurate sales forecasts and allocating resources so targets are met.
  • Managing a network of vendors and suppliers.
  • Maintaining excellent relationships with customers that are built on trust and encouraging the rest of the sales team to follow this example.
  • Keeping up to date with advancements in marketing.
Patient, 03/2007 - 02/2014
Transport, Florida Hospital, Florida Patient City, STATE,
  • Transport Transports patients by assisting patients in and out of taxis, ambulances, cars, and helicopters; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds.
  • Comfort’s patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity.
  • Transport’s equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas.
  • Transport’s laboratory specimens by picking-up specimens and delivering them to specified laboratory.
  • Transports deceased patients.
  • By following protocols and delivering them to the mortuary.
  • Maintains safe, secure, and healthy work environment by following standards and procedures, complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances health care organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Executive Assistant, 04/2002 - 02/2006
Atlantic Business Communication City, STATE,
  • Preparing financial statements, reports, memos, invoices letters, and other documents.
  • Answering phones and routing calls to the correct person or taking messages.
  • Handling basic bookkeeping tasks.
  • Filing and retrieving corporate records, documents, and reports.
  • Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives.
  • Helping prepare for meetings.
  • Accurately recording minutes from meetings.
  • Greeting visitors and deciding if they should be able to meet with executives.
  • Using various software, including word processing, spreadsheets, databases, and presentation software.
  • Reading and analyzing incoming memos, submissions, and distributing them as needed.
  • Making travel arrangements for executives.
  • Performing office duties that include ordering supplies and managing a records database.
  • Experience as a virtual assistant.
  • Opening, sorting and distributing incoming faxes, emails, and other correspondence.
  • Provide general administrative support.
  • Software Visio windows 7.
Education and Training
Technical : Business Specialist, Expected in 12/2020
Valencia College - Orlando, FL
Status -
Technical : Business Operation, Expected in 05/2021
Valencia College - Orlando, FL,
Status -
Technical : Human Resource Specialist, Expected in 05/2021
Valencia College - Orlando, FL
Status -
Technical : Operation And Support Service, Expected in 07/2020
Valencia College - Orlando, FL,
Status -
Technical : Accounting, Expected in 05/1989
Seminole State College of Florida - Sanford, FL
Status -
Associate of Science: Business Administration/ HR Management, Expected in 12/2021
Valencia College - Orlando, FL,
Status -
Technical : Hospitality- Guest Service Agent, Expected in 05/2016
Valencia College - Orlando, FL
Status -
  • Software troubleshooting
  • Project analysis
  • Safety regulations
  • Personnel recruitment
  • HRIS applications proficient
  • Personnel engagement
  • Policies implementation
  • Affirmative action
  • Payroll and benefits administration
  • Performance management
  • Tax reporting
  • administer training modules
  • Workplace diversity cultivation
  • HR information systems
  • Manager coaching and training
  • Microsoft Office Suite
  • Talent acquisition
  • Staff training and development
  • Conflict resolution tactics
  • Confidential document control
  • HR policy/procedure development
  • HR services
  • Customer relations
  • Benefits administration
  • Compensation and payroll
  • Time and labor control
  • HR program development
  • PeopleSoft HRMS
  • Employee relations
  • Proper phone etiquette
  • Human resource laws knowledge
  • Articulate and well-spoken
  • Excel spreadsheets
  • Strong problem solver
  • Certified in 10-key
  • Executive presentation development
  • Administrative support specialist
  • Professional and mature
  • Social media knowledge
  • Labor relations
  • Accounting
  • Understands grammar
  • Invoice processing
  • Business correspondence
  • Database management
  • Self-starter
  • Legal administrative support
  • Workers' compensation knowledge
  • Meticulous attention to detail
  • Appointment setting
  • Customer service-oriented

Highly-qualified Human Resources leader specializes in driving company growth and productivity by sourcing best talent and establishing modern workforce policies. Key member of executive leadership team with outstanding record of operational improvement through workforce planning and development. Developer of high-value, cost-effective employee benefits options.

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Resume Overview

School Attended

  • Valencia College
  • Valencia College
  • Valencia College
  • Valencia College
  • Seminole State College of Florida
  • Valencia College
  • Valencia College

Job Titles Held:

  • Case Consultant
  • Guest Service Agent
  • Human Resource Manager
  • Sales Specialist
  • Patient
  • Executive Assistant


  • Technical
  • Technical
  • Technical
  • Technical
  • Technical
  • Associate of Science
  • Technical

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