Effective leader skilled in developing highly productive sales-driven teams. Exceptional ability to establish rapport with customers, gain trust and build strong repeat. Proven record of effective short and long term tactical planning and improving operational processes to reduce shrink and achieve optimal prof itability. Comprehensive background leading all aspects of retail operations (e.g., P&L, merchandising, sales, customer service, inventory, personnel and payroll management) reinforced by extensive retail management training.
Strong experience in Freight Brokerage industry
Thorough knowledge of dispatching freight and transportation industry and freight brokerage strategies
Solid understanding of Logistics and Transportation
Sound knowledge of carrier alternatives, pricing, and geography
Proficient in MS Office suite and transportation software FMS
Ability to process and book a high volume of freight transactions
Ability to foresee potential logistical problems
Strong communication skills
Awarded the companies ACT (Achievement, Commitment, Teamwork) Award for the Southeast Branch for
Northwest Arkansas Community College Fall 2014 Dean's List 4.0 GPA
Carrier Sales Coordinator05/2014 to CurrentJB Hunt TransportLowell, AR
Oversaw dispatch of inbound and outbound freight for clients and customers.
Provided efficient, cost effective freight moving for all customers.
Located, contacted, negotiated and worked with carriers and shippers to deliver customer cargo within a designated frame.
Prepared and submitted all documents needed for dispatch and shipment to carriers and transporters.
Assisted with scheduling, dispatch and coordination of transportation drivers.
Tracked and monitored location of drivers to ensure timely and safe delivery of the freight.
Informed clients about freight shipping time, shipping status and delivery status.
Find authorized and reliable transportation carriers for clients.
Developed & increased revenue for Contract Paper Company utilizing all JB Hunt divisions to ensure all their logistics needs are met.
Administration Department Manager/Sales Specialist01/2013 to 05/2014Lowes Home Improvement Fayetteville, AR
Delivered superior customer service by identifying project needs, assisting with purchasing decisions, locating merchandise, resolving conflict and concerns, promoting products and services, maintaining a safe shopping environment, and appropriately representing and supporting the company's mission.
Administered employees by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of employees.
Worked collaboratively with cross functional areas to align on business priorities and solutions to reach overall objectives and sales goals.
Successfully managed decision making process through ambiguous environments by aligning to policies and procedures as well as utilizing resources, data, tools and facts to help set priorities.
Assistant Store Manager 08/2011 to 01/2013Wal-Mart Stores IncBentonville, AR
Identified incremental opportunities by leveraging key competitor analysis to ensure everyday low prices (e.g., pricing, products, displays and change initiatives) as well as any external factors (e.g., weather, gas, local events) to align with customer expectations and needs.
Analyzed customer-focused data and adjusted execution performance to address key insights.
Supervised merchandising timelines to ensure 100% execution compliance on all products, fixtures, displays, modulars, layouts, and floor plans.
Challenged associates to identify and apply methods for resolving customer complaints and assisted them with addressing difficult or complex issues.
Collaborated with upper management and associates to increase sales in the store to 124 million with a shrink percentage of 0.27 percent to sales.
Mentored and trained department and zone managers to take an active role in decreasing the retail shrink from 221,725 to 180,414 for all Division 1 departments.
Worked with all hourly managers in the consumables areas to increase customer instocks by 11 percent from the previous year.
Modular Specialist II12/2009 to 08/2011Wal-Mart Stores Inc Bentonville, AR
Distribution Warehouse Supervisor12/2005 to 12/2009Wal-Mart Stores IncBentonville, AR
Modular Planner I06/2004 to 12/2005Wal-Mart Stores IncBentonville, AR
Sales Clerk / Department Manager / Support Manager11/1999 to 06/2004Wal-Mart Stores IncBentonville, AR
Associate of Applied Science: Logistics Management 2016Northwest Arkansas Community CollegeBentonville, Arkansas, US
JB Hunt Transport systems (Host, Center Screen, Carrier Management, Enterprise Order Management, Enterprise Spot Price, Lotus Notes)
Wal-Mart systems (Retail Link, Online Item File, Pro-Space, Pro-Floor, Modular systems, Host, SIUPC, Dr. Dwg System, DCS2000, SMART Systems)
Microsoft Office Software including Excel, Word, Power Point, and Outlook.